ABOUT THE OPPORTUNITY

This opportunity focuses on efficiently managing projects from initiation to completion while providing administrative support to the team.
Working closely with the Team and CRD Building Consultants, it helps coordinate claims processes within set timeframes, ensuring accurate documentation and communication. Key responsibilities include scheduling appointments and site inspections, maintaining records, updating claims databases, and managing correspondence. As a primary contact for customers and stakeholders, this role ensures clear and consistent communication.
Additionally, it supports the Team with reporting, meeting coordination, and workflow management. This is a great opportunity to develop administrative and claims management skills in a dynamic, supportive environment.

KEY REQUIREMENTS

• Proven experience in a similar role
• Exceptional listening and communication skills
• Proven ability to build rapport with customers and service providers
• Demonstrated history of taking ownership to meet customer needs with a sense of urgency
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Ability to interpret complex information and respond by developing appropriate actions
• Demonstrated claims acumen, sound judgement and cost management awareness
• High standard of business English for written communication across traditional and electronic communication mediaSelf-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomes

KEY RESPONSIBILITIES

• Experience in an administrative, claims management, or customer service role, preferably within insurance, construction, or a related industry.
• Strong listening and communication skills, with the ability to engage effectively with customers, suppliers, and internal stakeholders.
• Proven ability to build rapport and maintain positive relationships with customers, service providers, and team members
• A proactive approach to assisting customers and resolving inquiries with a sense of urgency.
• Strong problem-solving, resolution, and decision-making skills, with the ability to escalate issues appropriately when required.
• Ability to interpret claims-related information, coordinate required actions, and support case management processes.
• A keen eye for detail, with strong administrative and organizational skills, including scheduling and document management.
• High standard of business English for professional written communication across reports, emails, and other correspondence.
• Self-motivated and accountable for meeting claims and administrative targets, while also contributing to team goals.Familiarity with IT systems and databases used for claims tracking, scheduling, and record-keeping (or a willingness to learn).