Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

KEY EXPERIENCE AND SKILLS

• Proven experience in a technical or outbound sales environment, preferably within the trade or service industry.
• Demonstrated success in meeting and exceeding sales targets and revenue goals.
• Good understanding with CRM systems and Microsoft packages
• Ability to work collaboratively with other departments, engineers and project managers.
• Highly organised and detail-oriented, with a strong ability to prioritise tasks in a fast-paced environment.
• A customer-centric mindset with the ability to build rapport and trust, ensuring a positive sales experience.
• Strong problem-solving skills and the capacity to think creatively to overcome objections and close deals effectively.
• Excellent negotiation expertise with strong persuasion and influencing skills both written and verbal to secure sales and manage expectations.
• An understanding or familiarity with trades, plumbing, or property maintenance sectors.
• A collaborative team player with the willingness to contribute to team success while excelling individually.

ROLE SUMMARY

To work as part of our office-based sales executive team, focusing on smaller opportunities and engineer recommendations. This role will handle enquiries related to works up to a total value of one day’s labour (circa £1000.00). The sales coordinator will follow up on these recommendations and assist in converting them into confirmed bookings while supporting the overall sales team.

KEY RESPONSIBILITIES

• Following up on engineer recommendations for works up to around £1000.00.
• Managing high-volume customer interactions, ensuring excellent service and effective communication.
• Negotiating estimates with customers to convert them into bookings.
• Collaborating with engineers to close sales opportunities.
• Maintaining accurate and up-to-date data in Excel spreadsheets, including forecasts, pipelines, and sales outcomes.
• Achieving individual and team sales targets and KPIs.
• Handling all associated administration efficiently and accurately.
• Report and follow up on all engineer Further works ‘on hold’ jobs, including awaiting payments, or on hold awaiting materials.