Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses.
As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials.
This role is working to a Central Time Zone: 3pm till 11.30pm Monday - Friday.

Job Description:

• Providing Tier 1 support to Salesforce global user base.
• Support user queries about new functionalities launched every month by development team.
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
• Manage the data migrations and data loading request for Salesforce.
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports.
• Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, we’ll trust you to bring ideas on developments and new ways of working!
• Monitor system performance, troubleshoot issues, and resolve any operational or functional problem.
• Stay current with the latest Salesforce releases, features, and best practices, and evaluate their potential impact on the organization.
• Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem.
• Maintain comprehensive documentation of Salesforce configurations and process.

Requirements

• Some exposure being a Salesforce Administrator
• Experience working in a Scrum/Agile environment
• Driven to succeed with the ability to creatively problem solve
• Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills.
• Strong analytical, planning, and organisational skills.
• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
• Positive, empathetic, and professional manner.
• Experience with Lightning and Salesforce App development.
• Experience with creation and management of Flows.

About dentsu
Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
About our benefits
We offer everything you would expect from a large company – like 25 days’ holiday plus your birthday off – and a few additions, like 2 paid volunteering days each year to support charitable causes and 3 wellness days per year.
We also provide pension contributions, life assurance, private health care, income protection, critical illness cover, travel season ticket loans, a cycle to work scheme, free eye tests and a whole host of great local and national discounts from leading retailers that you’ll have access to as an employee. You’ll have a hybrid working schedule where you can flex your start and finish times.
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at
accommodations@dentsu.com
, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
Location:
Manchester - Bonded Warehouse
Brand:
Global Functions
Time Type:
Full time
Contract Type:
Permanen

Please refer the Job description for details