Location
Berlin
Contract
Full time
Job Category
IT Consulting & Operations
Zalando’s Enterprise Applications team is looking for a Junior SAP BRIM Consultant to help us execute on our B2C strategy by further developing and scaling our core business processes, leveraging the SAP BRIM module.
You will be joining a diverse and international team of 15 SAP Consultants managing a wide variety of Order-to-Cash and compliance driven processes in two SAP SAP S/4 HANA systems. Our work environment is fast-paced and using the latest SAP technologies, we create as much value as possible for our internal and external customers. We highly value teamwork and emphasize on knowledge distribution with peers. In our team, we encourage you to think out of the box and challenge the status quo as we seek continued innovation and process improvement, even beyond SAP standard practices or capabilities.
As a Junior SAP BRIM Consultant for the B2C Post Order Technology team, you will be a vital part of our team, providing first-level support and contributing to the smooth operation of Order-to-Cash processes in our SAP BRIM module and beyond. You will be the first point of contact for our stakeholders, managing collaboration spaces, conducting regular check-ins, and facilitating knowledge sharing. You will also play a key role in incident handling, process documentation, and ensuring our knowledge base remains up-to-date. This role offers an excellent opportunity to learn and grow within a dynamic environment, working closely with experienced consultants and engineers.

• Be the friendly and helpful first point of contact for our Finance Operations and Customer Experience colleagues, system users, managing collaboration spaces and conducting regular check-ins.
• Provide first-level support, handling incidents and/or tasks and escalating issues as needed.
• Analyze system behavior and process issues, collaborating with consultants, engineers, and stakeholders to find solutions.
• Collaborate with business teams to identify and implement process improvements.
• Take ownership of maintenance and monitoring tasks, including performing tests and enabling business teams in testing.
• Create and maintain comprehensive process documentation in Confluence
• Keep SAP-related information in the business teams’ knowledge documentation up-to-date.
• Conduct newbie trainings and side-by-side knowledge sharing sessions.