Junior Service Advisor - Mazda Vancouver

at  Destination Auto Group

AT DESTINATION AUTO WE’RE NOT YOUR TRADITIONAL DEALERSHIP GROUP. AND WE’RE NOT LOOKING FOR TRADITIONAL DEALERSHIP PEOPLE. WE’RE POSITIVE, ENTHUSIASTIC, CAREER-FOCUSED PROS – AND WE ARE ON THE LOOKOUT FOR LIKE-MINDED PEOPLE WHO WANT TO ‘JUMP START’ THEIR CAREERS!

Destination Mazda Vancouver is looking for an enthusiastic and team focused individual to join our busy Service Department as a Junior Service Advisor. You will have to opportunity to gain relevant automotive experience with this split role. This role would be ideal for an individual who is looking to either excel their customer service skills OR maybe an individual who wish to re-direct their career.

WHAT WE NEED FROM YOU:

• Excellent articulation in handling fast-paced, complex, and situational matters within a timely and efficient matter.
• Exceptional customer service skills with the desire to exceed customer expectations.
• Provides the ability to consistently manage multiple tasks and deadlines simultaneously.
• Possess the ability to write, present and respond to guests and colleagues members in a professional manner.
• Demonstrates the ability to problem-solve and quickly address customer questions or concerns as per company policies.
• Strong working knowledge of computer applications such as Outlook, Word, Excel, ADP, etc.
• Previous dealership and appointment booking is an asset.
  Thank you for your interest with Destination Auto Group

• Answer any incoming telephone calls promptly and courteously.
• Promptly meet and greet service guests in a friendly and courteous manner.
• Present and explain the maintenance menu to every service customer where suitable.
• Offer appropriate services and repairs to satisfy customer requirements or concerns.
• Distribute repair orders to technical colleagues in accordance with department policy.
• Maintain communication with technical colleagues regarding job status changes.
• Perform inbound/outbound calls to schedule service appointments for customers.
• Contacting customers of current outstanding service campaigns or recalls.
• Record all customer comments and forward to service manager as required.
• Report any customer complaints to service manager immediately for appropriate follow-up.