DESCRIPTION

We are looking for a motivated and customer-focused Junior Service Delivery Manager to support the delivery and improvement of our support services. This is an exciting opportunity for someone with a solid foundation in IT service delivery or enterprise support who is ready to take the next step in their career. You will work closely with senior managers and cross-functional teams to ensure high-quality service delivery and contribute to continuous improvement initiatives.
This role will report to the Service Delivery Services Function.

SKILLS, KNOWLEDGE AND EXPERTISE

• 2–5 years of experience in IT service delivery, support coordination, or a similar role
• Familiarity with enterprise applications, preferably Microsoft Dynamics or related platforms.
• Basic understanding of ITIL principles and service lifecycle stages.
• Experience using ITSM tools like ServiceNow or similar.
• Willingness to learn, take initiative, and grow into a senior service delivery role.