Junior Service Support Specialist at Keller Executive Search

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

64000.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Clear Communication, Tracking Response Times, Case Logging, Issue Categorization, Template Updating, Feedback Capture, Process Refinement, Written Communication, Adaptability, Customer Support Experience, Client-Facing Service

Industry

Staffing and Recruiting

Description

This is a position within Keller Executive Search and not with one of its clients. Junior Service Support Specialist keeps information accurate and actions moving, enabling faster decisions and smoother delivery in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals. Key Responsibilities • Respond to incoming inquiries with accuracy, empathy, and urgency. • Escalate complex cases with concise context and proposed next steps. • Track response times and contribute to improvements in service quality. • Log cases, categorize issues, and follow standard resolution pathways. • Update internal FAQs and templates based on recurring questions. • Contribute to continuous improvement by capturing feedback and suggesting process refinements. • Excellent written communication and calm problem-solving approach. • Ability to follow processes while adapting to unique situations. • Experience in customer support or client-facing service roles. • Willingness to learn and follow established processes with consistent accuracy. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-new-york-city/ • Salary range: 52,000 - 64,000 • Opportunities for professional growth through training, mentorship, and cross-functional projects. • Flat management structure with direct access to decision-makers. • Open communication environment. • Full medical coverage. • Hybrid working options depending on role and local needs. • 401(k) plan with company contribution where applicable. • Paid time off and company-recognized holidays. Why Join Keller: Global Reach and Impact Join a top-tier international executive search firm with worldwide reach. You’ll gain exposure to U.S. markets, global stakeholders, and high-stakes talent acquisition that drives transformative business growth. Career Acceleration Thrive in a flat, results-oriented structure with direct access to decision-makers, offering rapid professional development, hands-on learning in executive recruitment, and clear paths to expand your responsibilities in a scaling organization. Collaborative and Inclusive Culture Team up with a friendly crew that fosters open communication, celebrates diversity, and values innovation—free from bureaucracy, with a focus on teamwork and meaningful contributions to connecting top talent with life-changing opportunities. Work-Life Integration Enjoy the flexibility of remote work in a supportive environment that prioritizes your well-being, while making a tangible difference in industries worldwide through ethical, high-standard recruitment practices. Unmatched Professional Growth Benefit from opportunities to work on diverse, high-impact projects, including leadership assessments and HR advisory services, in a company committed to excellence, client success, and long-term employee development. Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Responsibilities

The specialist is responsible for maintaining accurate information and ensuring actions progress to enable faster decisions and smoother delivery within the New York office. Key duties include responding to inquiries with accuracy and urgency, escalating complex cases with context, tracking service quality metrics, and logging/categorizing support cases.