COMPANY OVERVIEW:

About SS8 Networks: As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high-performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

JOB DESCRIPTION:

As a Junior Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a range of environments including telecom networks, data centers, and cloud platforms.
The successful candidate will be required to work onsite in the Farnborough (Hampshire) office 3 days per week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites. The role will require occasional domestic and international travel (up to 25%).

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or related field.

• Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.
• Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems).
• Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.
• Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.
• Run system health checks, perform acceptance testing, and generate implementation documentation.
• Maintain accurate records of implementation progress and provide timely status updates.
• Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA).
• Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
• Comply with information security standards and customer confidentiality requirements.