RALEIGH MASSAGE ENVY IS LOOKING TO GROW BY HIRING SUPPORTING MANAGERS DEDICATED TO INCREASING RETAIL AND MEMBERSHIP SALES.

Massage Envy North Hills currently has an opening for an individual with a “go-getter” attitude and exceptional organizational skills to fill our open Assistant Manager of Sales position. The ideal candidate is a positive communicator with a high degree of self-motivation combined with a sense of urgency. This is a great opportunity to provide hands-on, results-focused leadership to a team and participate in the financial rewards of the clinic’s success. The position is full-time, and the schedule varies.
Our competitive compensation package includes base hourly pay of $14, sales bonuses, plus a performance-based bonus. Higher compensation is available with advancement.

Benefits include:

• Group Health Insurance, Dental, Vision, Life, and Disability
• Free Monthly Massage/Facial Services
• Paid Time Off

Specific responsibilities include:

• Assist in building, motivating, and leading a high-performing team that genuinely cares about the health and wellness of every customer
• Assist in leading clinic staff to achieve financial, operational, and customer service goals.
• Coaching front-desk employees on scheduling appointments with accuracy and recommending upgrades to services
• Coaching front desk employees on sales of our wellness plans
• Ensuring clinic systems, processes, and policies are followed consistently.
• Provide training, guidance, and confident leadership.
• Maintaining a professional and impeccable clinic environment for employees and customers.

WHAT IT TAKES TO SUCCEED

A team is only as strong as its leader, so we’re looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

• Smart and experienced with prior background in management, marketing, sales, service, or retail and a college degree (preferred).
• Born leaders who can motivate, coach, influence, and inspire. Who aren’t afraid to have tough conversations.
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
• Good with people, building trust and confidence, and developing positive relationships with employees, members, and guests.

Requirements:

• Previous membership sales experience preferred.
• Goal-oriented
• Successful interviewing practices
• Proven coaching experience
• Great, positive communication skills
• Driven
• Ability to train, motivate and mentor team members
• Previous customer service experience

Specific responsibilities include:

• Assist in building, motivating, and leading a high-performing team that genuinely cares about the health and wellness of every customer
• Assist in leading clinic staff to achieve financial, operational, and customer service goals.
• Coaching front-desk employees on scheduling appointments with accuracy and recommending upgrades to services
• Coaching front desk employees on sales of our wellness plans
• Ensuring clinic systems, processes, and policies are followed consistently.
• Provide training, guidance, and confident leadership.
• Maintaining a professional and impeccable clinic environment for employees and customers

A team is only as strong as its leader, so we’re looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

• Smart and experienced with prior background in management, marketing, sales, service, or retail and a college degree (preferred).
• Born leaders who can motivate, coach, influence, and inspire. Who aren’t afraid to have tough conversations.
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
• Good with people, building trust and confidence, and developing positive relationships with employees, members, and guests

As a team, we’re committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you’re the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone, and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving memberships, promoting retail sales, partnering with the manager to set performance goals, and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Modeling the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy