About Us:

Precise Business Solutions is a leading Australian software company specialising in Epicor ERP and our own suite of companion software solutions. With more than 50 team members across Australia and internationally, we've been helping businesses improve their operations for over 30 years.

About The Role:

Based in our Mount Hawthorn office, you will play a crucial role in delivering high-quality 1st and 2nd level support for our software solutions, including Epicor ERP and our in-house developed companion products. Your key responsibilities will include logging support requests, analysing issues, resolving customer queries, and contributing to product enhancements. This requires delivery of excellent customer service and high levels of product and technical support to our customers, partners and internal resources.

About You: 

Essential Experience

• Excellent customer service skills
• Strong communication and problem-solving abilities
• High attention to detail and documentation skills
• Ability to troubleshoot and resolve software issues
• Comfortable working with customers and technical teams

 Highly regarded

• ERP support experience
• ITIL certification
• Intermediate SQL skills
• Experience using SQL Profiler
• Experience proactively identifying and reporting system issues

Personal qualities we value

• Calm, organised and solutions-focused
• Naturally curious and eager to learn
• Strong analytical and troubleshooting skills
• Collaborative and team-oriented
• Passionate about delivering outstanding customer outcomes

What We Offer:

• Flexible and family-friendly workplace
• Ongoing learning and development opportunities
• Fresh fruit, great coffee and a well-stocked kitchen
• Regular social and team events
• End-of-trip facilities

How We Work:

At Precise we genuinely value a diverse and inclusive work environment where everyone feels seen and respected. Our team thrives on collaboration, creativity, and a shared passion for delivering quality outcomes. We are not big on micromanaging - if you thrive with autonomy, you'll fit right in.

How To Apply:

We love receiving creative and personalised cover letters that show us who you really are and help you to stand out, so please take a little time to tell us why you’re a great fit for our team.

Sorry, but you do need to be based in Perth and have the permanent right to live and work in Australia to be considered.

Employer questions

Your application will include the following questions:

• Describe your Australian Working Rights
• This role requires full-time, on-site work at our office in Mount Hawthorn, WA. Are you able to commit to this arrangement?
• Which of the following best describes your experience in Application Support or working with ERP systems?
• Which of the following technologies or ERP systems do you have exposure to? (Select all that apply)
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