Company: TransForm Shared Service Organization
Location: On-site in Windsor, ON
Posting Period: May 2, 2025 to May 9, 2025 closed at 4:00pm.
Employment Type: Temporary, Full-Time for 8 weeks, with the possibility of a temporary extension.
Benefits: Pension, Wellness Days, EAP and more. Visit our website for more details
Scope: External Only
Conditions: Candidates must meet the requirements of the Canada Summer Jobs program, current business reference checks, judicial matters police clearance, and immunization medical clearance
This job posting is funded through the Canada Summer Jobs program. Candidates must meet the following requirements of the program to apply: between 15 and 30 years of age (inclusive) at the start of employment; a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under; and is legally entitled to work according to the relevant provincial / territorial legislation and regulations. International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

POSITION SUMMARY:

The Jr Support Analyst role assists the technology support team to deliver basic information technology (IT) break/fix services to our member hospitals and other customers. Duties include: PC repairs, application installs and troubleshooting, imaging/configuring/deploying new and repaired computers, first level printer troubleshooting and escalation, mobile device support, e-waste recycling and more. All incident tickets are accurately documented and managed to full resolution in TransForm’s service management tool. Responding to requests is aligned with TransForm’s service priority, where standards of exceptional customer service is a requirement.

ABOUT US:

TransForm Shared Service Organization, a non-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include: clinical and business system application support, integration and development, information system infrastructure, information privacy, security, IT break fix, project management as well as other back office support services. As a strategic solutions centre committed to exceptional service delivery, TransForm leads, innovates and supports health system transformation. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website

• Responds and manages service tickets, following the incident management process as defined in the tech support dashboards.
• Records, tracks and documents progress on incidents in the Transform service management tool (Cherwell) and ensures proper actions are taken through to final resolution.
• Ensures customers are aware of the state of the incident through effective communications using Cherwell.
• Performs PC repairs, application troubleshooting, and images/configures/deploys new and repaired computers.
• First level responder for any printer related issues before escalating to the printer management vendor.
• Some mobile device support (phones, tablets, portable devices) depending on work assignment
• E-waste recycling duties include: separating and documenting unwanted PC related parts and equipment as part of the evergreen (Greentec) program.
• Ensure all work areas meet housekeeping standards and are free from all safety hazards.
• Escalates un-resolvable issues to the Support Analyst team or designated Senior Support Analyst.
• Works cooperatively with other support analysts, senior support analysts, and the tech support manager to resolve escalations and manage priorities.
• Required to perform other duties as assigned by the Manager or Director of the IT department.