Junior Support Engineer at COMPEX LEGAL SERVICES, INC.

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-solving, Analytical thinking, Technical troubleshooting, Communication skills, System monitoring, Incident management, Documentation, SQL, Python, Java, .NET, Windows environments, Azure, Jira, Time management, Teamwork

Industry

Legal Services

Description

ABOUT THE ROLE We’re looking for a Junior Support Engineer who is eager to grow their technical skills and gain hands-on experience supporting real-world systems. In this role, you’ll work alongside experienced engineers to troubleshoot issues, support production systems, and help ensure our platforms run smoothly. This is a great opportunity for someone early in their career who enjoys problem-solving, technology, and learning in a fast-paced environment. ---------------------------------------- WHAT YOU’LL DO * Assist in monitoring and supporting production systems to ensure stability and performance * Troubleshoot basic technical issues and escalate more complex problems as needed * Help investigate and resolve application and system-related issues * Document troubleshooting steps, common issues, and solutions * Communicate updates on issues and resolutions to internal teams * Support incident management processes, including tracking and follow-ups * Participate in team discussions and contribute to process improvements * Learn and grow within a collaborative technical team environment ---------------------------------------- WHAT WE’RE LOOKING FOR Basic Qualifications: * 2 years of experience in IT support, help desk, or a technical role * OR recent graduate with a degree in Computer Science, Information Technology, or related field * Basic understanding of troubleshooting systems, applications, or networks * Exposure to at least one programming or scripting language (Python, Java, .NET, etc.) is a plus * Familiarity with SQL or databases is a plus * Basic knowledge of Windows environments Nice to Have: * Internship or hands-on project experience * Exposure to cloud platforms (Azure is a plus) * Familiarity with ticketing systems (e.g., Jira) * CompTIA A+ or similar certification ---------------------------------------- KEY SKILLS * Strong problem-solving and analytical thinking * Willingness to learn and take feedback * Good communication skills (both technical and non-technical) * Ability to stay organized and manage multiple tasks * Positive attitude and team-oriented mindset ---------------------------------------- WHAT YOU’LL GAIN * Hands-on experience with production systems and real-world troubleshooting * Mentorship from experienced engineers * Exposure to multiple technologies and platforms * Clear path for growth into mid-level engineering roles ---------------------------------------- WORK ENVIRONMENT & EXPECTATIONS * Fast-paced, team-oriented environment * Primarily desk-based role * Occasional after-hours support may be required as you grow into the role ---------------------------------------- WHY JOIN US? * Great entry point into a technical engineering career * Opportunity to build in-demand skills quickly * Supportive team focused on learning and development * Meaningful work that impacts real users and systems

Responsibilities

The Junior Support Engineer will monitor and support production systems while troubleshooting technical issues to ensure platform stability. They will also document solutions, manage incidents, and collaborate with senior engineers to resolve application-related problems.