Junior Support Engineer (Internal) at Sopra Steria

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Incident Management, ServiceNow, Troubleshooting, Knowledge Base Creation, Hardware Support, Operating Systems, Windows, MacOS, Microsoft Office, O365, Intune, Remote Tools, Customer Service, English, French

Industry

Information Technology & Services

Description

Company Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. Job Description As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region. While the DISIT team is based in the office in Brussels (Diegem), you may occasionally be required to provide on-site support at remote locations. Qualifications We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! You’ll have knowledge and experience of the following: Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course) Experience in providing first-line and/or second-line IT support is a big plus but not a prerequisite You have knowledge of: Hardware: Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals. Experience with installation, troubleshooting, and repairs is valuable Operating Systems: Familiarity with common operating systems (Windows, macOS). Knowledge of basic commands, user management, file systems, and updates Software: Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems Ability to communicate technical issues to non-technical users in a clear and friendly manner Experience with service desk- and remote tools (e.g. ServiceNow, Jira) You are a people person You are stress-resistant & customer-friendly (our "customers" are our colleagues) English, French and Dutch are required What to expect from working at Sopra Steria Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable. Additional Information This is what you’ll get from us Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard. We offer a generous employee benefits package that includes: A company car or mobility budget Laptop, phone & phone subscription A competitive salary and indefinite contract Insurance coverage, meal vouchers, eco-cheques, and more Continuous learning opportunities through the Sopra Steria Academy to support your career development Ready to take the next step? We’re here to support you all the way and we are looking forward to your application! ______ Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Responsibilities

As a Support Officer, you will manage IT problems and respond to requests via phone, mail, or Service Now, analyzing and resolving issues while keeping users informed. You will also liaise with System Engineers for escalations and contribute to building a Knowledge Base.