Junior Support Engineer at SAIC

College Park, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vmware, Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows 7, Windows 10, Linux, Red Hat Enterprise Linux, Host Based Security System, Dell Servers, Citrix, Microsoft Active Directory, HPE Servers, Nutanix, Microsoft SQL Server, Dell Blade Enclosures, Enterprise Network Storage

Industry

Defense and Space Manufacturing

Description

SAIC is recruiting for a Junior Support Engineer for one of our programs supporting the FDA. SAIC supports the FDA and their scientists in Scientific Computing which includes but is not limited to; technical and research aspects (e.g., hardware, software, desktop support, infrastructure, virtualization all in a laboratory environment). Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. Experience in desktop support is a plus. Position requires either an active FDA Public Trust clearance or the ability to obtain prior to start. Primary Duties and Responsibilities include, but not limited to: · Review and reform customer facing ServiceNow forms by modifying fields and content to capture the request by the customer as well as capture the information required by the receiving team(s). · Maintaining and troubleshooting the wireless sensor infrastructure used by scientists to monitor units housing scientific material. · Assist in the periodical review of approved security exemption lists which include outreach and collection of information for data calls. · Perform a periodic review of computers in a non-compliance status and outreach to owners to mitigate. · Provide guidance and assistance to customers submitting new technology to the FDA Product Catalog. · Working with support and engineering team in functional areas for the implementation of best practices, streamlining of operations, and equipment handling into SOPs · Monthly reconciliation of the Government Furnished Equipment (GFE) list and maintain inventory of system assets. · Account for computers in support offices and assisting in the surplus process for hardware. · Implement continuous improvement methodology through the use of IT systems or procedure. · Additional responsibilities will include: End user documentation, computer moves, deployments, and additional duties as assigned. Qualifications: • Bachelor's degree or equivalent • 5 years of relevant experience Familiar with the following: · VMware · Windows Server 2008, 2012, 2016 · Windows Server Update Services (WSUS) · Microsoft SQL Server · Windows 7 and Windows 10 · Linux · Red Hat Enterprise Linux · Host Based Security System (HBSS) · Dell servers · Dell Blade Enclosures · Enterprise Network storage and NAS · Citrix · Nutanix · QNAP · Microsoft Active Directory · HPE Servers · HPE Blade enclosures · VMWare Horizon

Responsibilities

The Junior Support Engineer will review and reform customer-facing ServiceNow forms, maintain and troubleshoot wireless sensor infrastructure, and assist in security exemption reviews. Additional duties include providing guidance on new technology submissions and managing inventory of system assets.