Junior Support Engineer at Sopra Steria

Leuven, Flemish Brabant, Belgium -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Troubleshooting, Hardware Troubleshooting, Asset Management, Ticket Management, Customer Service, Windows Troubleshooting, O365, Intune, VPN, ServiceNow, Communication Skills, Stress Resilience, English, Dutch

Industry

Information Technology & Services

Description

Company Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. Job Description As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. Participate in service point activities (where you will be the SPOC) Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…) Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement CMDB/asset management New joiner and leaver assistance (supplying materials, administration) Ticket creation and management (ServiceNow) Creation and adaptation of knowledge articles Cooperation with different departments and stakeholders Qualifications We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! You’ll have knowledge and experience of the following Associate Degree in IT or Syntra, VDAB IT course 1 year of experience in providing first line IT support Excellent soft skills (empathy, team spirit & excellent communication skills) Know how to handle critical situations Stress-resilient Pro-active approach English and Dutch are required. French is a nice to have. What to expect from working at Sopra Steria Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable. Additional Information This is what you’ll get from us Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard. We offer a generous employee benefits package that includes: A company car or mobility budget Laptop, phone & phone subscription A competitive salary and indefinite contract Insurance coverage, meal vouchers, eco-cheques, and more Continuous learning opportunities through the Sopra Steria Academy to support your career development Ready to take the next step? We’re here to support you all the way and we are looking forward to your application! ______ Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Responsibilities

The role involves providing on-site IT support, handling incident calls, and managing hardware and software troubleshooting. Responsibilities include asset management, onboarding/offboarding assistance, and creating knowledge base articles via ServiceNow.