Junior Support Team Leader at GGS IT Consulting (Go Global Services)

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

11000.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, MS SQL, RPA, Customer support, Technical support, SLA management, KPI tracking, Communication, Problem solving, Zendesk, Jira, Data analysis, Workflow improvement, Stakeholder management

Industry

IT Services and IT Consulting

Description

Company Description GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it! Job Description As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development. Here’s what you get to do: Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks. Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication. Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts. Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives. People Support: Support team motivation and performance under the guidance from Head of Support. Process Improvement: Assist in identifying opportunities to improve team workflow and support processes. Escalations: Act as point of contact for escalations with support from a Head of Support. Qualifications Strong communication skills and fluency in English (B2+/C1). Prior experience in customer support or technical support roles. Strong communication skills. Data driven mindset. Ability to work with KPIs, SLAs, and basic performance data. Proactive mindset, self-motivated, and collaborative approach. Open-minded attitude, and willingness to learn leadership and team-management skills. Approach to proactive and independent problem solving. Nice to Have: Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira). Interest in expanding technical leadership capabilities. Additional Information Office-based work during the first 6 months (onboarding period), followed by a hybrid working model Opportunities to grow your knowledge within your area of expertise Friendly working atmosphere in a professional team Employee-oriented working culture Sports subscription Subsidized English classes Small teams International projects Free coffee Free fruits Free breakfasts Startup atmosphere No dress code Hands-on experience in a variety of marketing functions Opportunities to take ownership of projects and grow your skills Mentorship and guidance from experienced marketing professionals Compensation: PLN 8000 - PLN 11000 - monthly

Responsibilities

The Junior Support Team Leader will coordinate daily support team activities and assist in managing team performance and workflows. They will also act as a point of contact for escalations and collaborate with stakeholders to ensure excellent service delivery.