OVERVIEW OF THE ROLE

This is an exciting opportunity for an individual to join Choice Care as an Apprentice System Administrator, supporting the organisation’s critical applications and systems. The successful candidate will work alongside the Application and Data Specialist team, gaining hands-on experience while studying towards an IT Systems and Networking Apprenticeship (Level 3 or Level 4).
You will support Choice Care’s mission to provide outstanding care services by ensuring that essential applications and data systems run smoothly, efficiently, and securely. This role will provide a foundation in application management, data processes, user support, and integration between systems.

KEY DUTIES

• System Support and Administration
• Assist in the management, configuration, and maintenance of core business applications, such as:
• ChoicePeople (HR system)
• Talos 360 (Recruitment platform)
• ChoiceNourish (Digital Care platform)
• ChoiceConnect (SharePoint-based data sharing)
• Choice Hub (Employee Engagement platform)
• Other business-critical applications as required
• Provide first-line support for application-related queries, escalating complex issues where necessary
• Help manage user access and permissions using systems such as Microsoft Entra ID, ensuring starters, movers, and leavers processes are executed accurately
• Data Processes and Management
• Support data cleansing and validation to ensure data accuracy across applications
• Assist in generating reports and visualisations to aid decision-making
• Help with troubleshooting and resolving data-related issues within systems
• Automation and Integration
• Assist in developing workflows to automate repetitive tasks and improve efficiency
• Support the integration of applications to ensure seamless data flow between systems
• Learning and Development
• Participate in structured training and on-the-job learning as part of the apprenticeship program
• Work with experienced professionals to develop your knowledge of systems, applications, and data management
• Stakeholder Engagement
• Respond to user queries professionally, providing clear guidance and support.
• Collaborate with external vendors to address system issues or implement changes.
• Additional Duties
• This is not an exhaustive list, and you may be required to perform other duties as assigned by management.
• Perform related duties as assigned, within your scope of practice, as the role matures.