REQUIRED QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years experience in an internal IT support or systems administration role, preferably as a sole contributor.
• Strong working knowledge of both macOS and Windows environments.
• Experience supporting in-office and remote uses, with strong skills in remote support tools.
• Experience with modern device management platforms (e.g., Intune, Jamf, etc.).
• Familiarity with endpoint protection, access management, and cybersecurity best practices.
• Strong organizational and time management skills - ability to balance long-term projects and improvements with daily support needs.
• Excellent written and verbal communication skills, capable of supporting and educating non-technical users.
• Ability to work independently, set priorities, and proactively identify and resolve issues.

PREFERRED QUALIFICATIONS

• Hands-on AWS experience preferred.
• Knowledge of digital marketing platforms and tools.
• Relevant certifications: CompTIA Network+/Security+, AWS SysOps, etc.
• Scripting knowledge is a plus.
  Job Type: Full-time
  Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This is an in-office position - will you be able to reliably commute to Merritt Island, FL 32953 daily for this job?
• If you answered yes to the certification question, please provide more detail on the certification you hold and how it will apply to this role.

Education:

• High school or equivalent (Required)

Experience:

• internal IT support or Systems Administrator: 2 years (Required)

License/Certification:

• CompTIA A+, AWS, or other relevant certification (Preferred)

Work Location: In perso

ROLE SUMMARY

We are seeking a proactive and technically capable Junior Systems Administrator to manage and optimize our IT environment. As the sole IT contributor, you’ll work cross-functionally and take full ownership of our internal systems; from day-to-day user support and device management to network administration, infrastructure oversight, vendor management and cybersecurity systems.
This role is pivotal in aligning business operations with scalable, secure technology solutions; as our systems and security posture have matured, this role has grown beyond basic helpdesk support. You will be directly responsible for the performance, reliability, and security of all IT systems and your work will have company-wide impact on efficiency, integrity, and long-term technical scalability. This is a hands-on, high-ownership position ideal for someone who thrives as a technical generalist, communicates clearly well with non-technical teams, and is eager to have a career driving continuous improvement in a dynamic, digitally driven business environment.

KEY RESPONSIBILITIES

• Act as the primary IT contact for stakeholders and department managers.
• Manage and administer device management systems across Windows and macOS devices.
• Coordinate and maintain the IT asset lifecycle: procurement, setup, deployment, retirement, and inventory tracking.
• Administer and enforce cybersecurity protocols, including endpoint protection and identity access controls, in coordination with security vendors.
• Troubleshoot and resolve hardware, software, connectivity, and user-access issues efficiently.
• Manage SaaS and internal application platforms (user accounts, permissions, troubleshooting, license management).
• Maintain IT documentation: system configurations, procedures, and internal policies.
• Coordinate with third-party vendors for infrastructure, support tools, and service contracts.
• Lead small-scale IT improvement projects (e.g., new software rollout, system upgrades).
• Stay informed with emerging technologies and security risks to recommend proactive improvements.