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Junior Systems Administrator at MSM Technology, LLC

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

90000.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Administration, Help Desk Operations, Jira, Customer Service, Security Compliance, Vulnerability Assessment, Security Log Review, Problem Solving, Technical Documentation

Industry

IT Services and IT Consulting

Description

Description Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Ability to investigate and research issues thoroughly with minimal guidance. Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs Requirements Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. Two (2) or more years of experience with help desk operations. One (1) or more years of experience with Jira. Required Education and Certification: A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise Preferred or desired qualifications and Experience: AWS Certified Solutions Architect – Associate Security+

Responsibilities

Provide first-level technical support to customers and escalate unresolved queries to higher support levels. Manage security compliance by assessing vulnerabilities, implementing controls, and reviewing security logs.