Overview:
SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.

Responsibilities:

• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute to the IT knowledge base.
• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
• Support infrastructure projects and system upgrades as needed.

Qualifications:

• Minimum 3 years of experience on an IT service desk with demonstrated escalation support.
• Associates degree in an IT-related field (or two years of IT experience in lieu of degree).
• ITIL 4 Foundations certification.
• MCSA: Windows Server 2016 or higher-level server certification.
• IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).
• Active DoD Secret Clearance.
• Strong communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• VMware Certified Professional (VCP) certification.
• Proficiency with workstation, application server, and database server platforms.
• Experience supporting DoD, especially Army environments.
• Fluency in a foreign language is a plus.

Working Conditions:

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.

• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute to the IT knowledge base.
• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
• Support infrastructure projects and system upgrades as needed