Junior Team Leader with German at Capita Health Assessment Advisory Service

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Fluency in German, Good Level of English, Customer-Oriented Thinking, Excellent Organization Skills, Communication Skills

Industry

IT Services and IT Consulting

Description

We are looking for a Junior Team leader with German (m/f/d)! Job title: Junior Team Leader with German Job Description: Your responsibilities: Driving the quality and quantity of outputs from all assigned customer associates Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results. Control of deployment times (e.g. duty roster, breaks) Productivity: target achievement regarding operational, project-specific key figures Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behavior. Performance management and maintaining adherence to required standards, processes, and workflows Follow-up and control of quality assurance Conducting employee reviews Maintaining project documentation and the associated tools Planning and follow-up (reviews) of training courses for customer associates Organizing and implementation of team meetings and briefings Preparing of required reports and presentations Our Requirements: Proven experience as a Team leader, preferably in BPO environment Fluency in German (C1) Good level of English (B2+) would be considered an advantage Customer-oriented thinking and acting Excellent organization and communication skills What’s in it for you: Food stamps Additional medical insurance Friendly work atmosphere and positive environment A multinational environment, with strong ties to UK business culture Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you’ll do next: Ready to make an impact? Apply now and be part of a team that values your skills, supports your growth, and celebrates your success. About Capita: Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. Location: Sofia , Bulgaria Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

The Junior Team Leader will drive the quality and quantity of outputs from customer associates and ensure they develop the necessary skills and knowledge. Responsibilities include performance management, conducting employee reviews, and organizing team meetings.