Junior Tech Support Engineer at Greenfix Property Care

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

15.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, macOS, Microsoft 365, Networking Fundamentals, Wi-Fi, VPN, Remote Support Tools, TeamViewer, Communication Skills, Problem-Solving Mindset

Industry

Household Services

Description

IT Support Assistant (On-Site, Central London)Hourly rate: £13.85 - £15.00 per hour (depending on experience)Location: Central London (5 days a week, on-site)3 month temp contract About the Company Join a leading technology-driven logistics company transforming how people send, receive, and return parcels across the UK. We're part of a fast-growing European network focused on creating a greener, more convenient, and innovative delivery experience.Our London office is a dynamic environment where technology, logistics, and sustainability meet - and we're looking for an enthusiastic IT Support Assistant to help keep everything running smoothly.Key ResponsibilitiesTech Support Act as the first point of contact for technical issues (laptops, Wi-Fi, printers, phones, etc.). Troubleshoot basic hardware and software problems. Install software updates and assist with new device setups (Windows/macOS). Ensure meeting rooms and video conferencing systems are functioning smoothly. User Support & Onboarding Prepare IT equipment for new starters and support their onboarding. Assist colleagues with issues like password resets, VPN access, and multi-factor authentication (MFA). Serve as the first point of contact for support incidents. Ticketing & Documentation Manage and track IT support tickets through the internal system. Document fixes and create clear, easy-to-follow guides for recurring issues. Identify and report recurring technical problems, suggesting improvements where possible. Qualifications & Skills Basic understanding of Windows 10/11, macOS, and Microsoft 365 applications. Familiarity with networking fundamentals (Wi-Fi, VPN). Previous experience using remote support tools (e.g., TeamViewer). Strong communication skills and a proactive, problem-solving mindset. Why Join You'll be part of a fast-paced, collaborative team that's helping shape the future of convenient, sustainable delivery solutions. If you're passionate about technology and love solving problems, this role offers great hands-on experience in a growing, tech-forward company. JU 132081Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Responsibilities

Act as the first point of contact for technical issues and troubleshoot basic hardware and software problems. Prepare IT equipment for new starters and assist colleagues with various IT-related issues.