WHY YOU SHOULD APPLY?

This role is ideal for somebody looking for their first step into the IT industry and allows you the opportunity to gain an apprentice-level qualification in IT through on-the-job training and learning. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

KEY SKILLS:

• A strong interest in IT, someone who stays up-to-date with industry trends and emerging technologies.
• Excellent customer-service skills, confident communication over the phone, on a video call and in person.
• A desire to learn and for continuous improvement.
• Has the ability to embrace feedback as well as being able to adapt to change.
• Understands how to act in a professional setting.
• Excellent time management and organisational skills.

OVERVIEW OF THE ROLE

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are seeking a Junior Technical Support Analyst to join our growing team. This position would be ideal for someone who is looking to start their career in IT or move industries.

WHAT WILL YOU BE DOING?

• Technical Support: you will respond to technical support inquiries from both within the Phoenix team as well as with external customers via email, phone and chat. You will need to troubleshoot and resolve technical issues as well as escalating more complex issues to senior team members when necessary.
• Administration: you will need to maintain detailed documentation of support tickets and resolutions as well as performing your tasks in support of data and information security.