YOUR MISSION

As a (Junior) Technical Support Specialist, you will be the first point of contact for customer inquiries, focusing on incident logging, basic troubleshooting, and timely escalation of more complex issues. You will provide excellent customer communication and ensure efficient resolution of common technical problems within a specific solution area.

• Respond to customer inquiries via phone, email, and ticketing systems
• Perform initial troubleshooting for technical incidents and service requests
• Prioritize all in-coming ticket types and secure the right assignments of the incidents and service requests
• Accurately document issues, resolutions, and escalation paths in the system.
• Guide customers through self-service options and knowledge base resources.
• Collaborate with 2nd line support to ensure timely resolution of complex cases.
• Maintain a high level of customer satisfaction through clear and professional communication.

ABOUT US

Our ambition is to be the European choice in service management!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life

Please refer the Job description for details