JUNIOR TELECOM TECHNICIAN

Victoria, BC
Are you interested in building a career in telecommunications and excited to work with leading-edge technology? Hardwire Telecom is looking for a motivated Junior Telecom Technician to join our team. In this role, you’ll gain hands-on experience supporting the installation, maintenance, and troubleshooting of VOIP telephone systems, copper/fiberoptic/Wi-Fi networks, access control, CCTV, RF booster, and emerging communication technologies, all in a supportive environment while providing the reliable vital service for which we’re known.

REQUIREMENTS

• An associate degree or technical certification in telecommunications or networking is an asset but not required
• Valid Class 5 BC driver’s license with a clean abstract
• Ability to pass a criminal record check (required for work at secure client sites)
• Eagerness to build a career in the ever-evolving field of telecommunications.
• Basic understanding of wired/wireless/VOIP telephone systems and their related
• equipment
• Familiarity with basic network components such as routers, switches, patch panels and
• rack-mounted devices is an asset
• Problem-solving and troubleshooting skills and ability to work collaboratively in a team environment
• Solid communication skills for calmly interacting with colleagues and clients in
• sometimes stressful situations such as outages
• Time-management skills and tools to maintain efficiency and meet timeline
• commitments
• Detail-oriented with strong organizational skills to handle overlapping responsibilities
• Willingness to learn, adapt, and grow with emerging technologies
• Working at Heights - Mandatory

• Assist senior technicians with installing, configuring, and maintaining telecommunications infrastructure, systems, and equipment
• Working as “smart hands” with and on behalf of IT companies both local and remote
• Perform routine inspections, troubleshooting, and repairs on network cabling, data racks, including routers, switches, cables, and telephone systems
• Support and ultimately master system design, physical cabling topology, and device
• configuration to ensure reliability and optimal performance in our deployments
• Collaborate with internal team members to identify, triage and resolve technical issues and service calls quickly and effectively
• Provide end-user support for our deployed systems
• Maintain accurate records of customer communications, work completed, materials installed/consumed, and time spent
• Stay up to date on industry trends and new technologies, actively exploring improvements to strengthen our telecom offerings and value to our clients