POSITION SUMMARY

Industry: IT & Internet
Job category: IT-Training
Location: Midrand
Contract: Permanent
EE position: No

EDUCATION AND QUALIFICATION

• Minimum Grade 12

RELEVANT EXPERIENCE

• EasyRoster experience will be an advantage.
• Excellent people skills to interact with staff, colleagues and cross-functional teams, and third parties.
• The preferred candidate must be willing to travel, both locally and internationally, if required.
• Own transport is essential.
• Very strong verbal and written communication skills in both Afrikaans and English.

ATTRIBUTES

Driving Value

Actively seeking and implementing opportunities to maximize value in any aspect of the business.

• Setting a culture of continuously striving for better performance.
• Challenging the current state, in order, to seek real improvements.

Leading People

Motivating and developing people to deliver superior results in a responsible manner

• Building and maintaining effective culture.
• Creating a climate in which individuals and teams develop their potential and contribute their best.
• Managing accountabilities and providing timely and constructive feedback.
• Coaching and providing development opportunities that enable high performance.

Leading Self

Taking responsibility and accountability for own behaviour, performance and development

• Taking ownership for own performance and decisions and their impact on the business.
• Demonstrating tenacity and resilience even when faced with obstacles.
• Seeking opportunities for personal feedback, learning and development.
• Acting decisively when tough or quick action is required.

Living the Values

Aligning behaviours, decisions and actions with the company Values

• Ensuring compliance with all applicable policies, regulations, standards and governance requirements.
• Treating all people fairly and consistently, and with dignity and respect.
• Being ethical, honest and sensitive in all dealings.
• Taking corrective action to address inappropriate decisions or actions.

Personal Attributes:

• Strong leadership ability with personal credibility capable of effectively interacting with all stakeholders.
• Sound influencing skills in dealing with internal and external stakeholders.
• Focused and results oriented, driven by excellence and a change agent.
• Sound values with high integrity.
• Effective communicator at all levels.

PRIMARY RESPONSIBILITIES FOR THE ROLE

1. Customer Training

• The ideal candidate should be comfortable speaking in front of groups, large or small, to facilitate learning effectively.
• Can organise and present information clearly is essential.
• Conduct engaging and effective training sessions, maintaining participant interest;
• Schedule all training sessions effectively ensuring customer deadlines are met;

1. Stakeholder Management

• Achieve an improved customer satisfaction survey score (BMIT);
• Raise awareness during any interactions with customers on any additional services or products EasyRoster offer;

1. After sales process management

• After training sessions, evaluate the effectiveness of the sessions;
• Follow up with customers ensuring they are using the system and achieving efficiency within their business;

1. Continuous Improvement and Innovation

• Keep up to date with new functionality when new releases of EasyRoster becomes available;

Taking responsibility and accountability for own behaviour, performance and development

• Taking ownership for own performance and decisions and their impact on the business.
• Demonstrating tenacity and resilience even when faced with obstacles.
• Seeking opportunities for personal feedback, learning and development.
• Acting decisively when tough or quick action is required