READY FOR A CHALLENGE?

Born in the Prairies, now part of a worldwide network, Skip (part of Just EatTakeaway, JET) is a tech company with an entrepreneurial spirit and the drive to be the best. We’re a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

ABOUT THIS ROLE

As a Junior UX Researcher within the Customer pillar, you’ll be part of a UX team focussing on enhancing all aspects of the customer experience including app/website usage to delivery and post order interactions.
Our company values are to Lead, Care & Deliver. Our UX team has a UX Charter that includes our Vision of creating Best in class Products, with a Diverse and balanced Team that has an enjoyable and creative Culture. It also includes our UX Principles:
We Champion | We Go Beyond | We Connect | We Humanise | We Simplify
Location: Hybrid- 3 days a week from our Winnipeg or Toronto office & 2 days working from home
Reporting to: Lead UX Researcher

THESE ARE SOME OF THE KEY INGREDIENTS TO THE ROLE:

• Work with Research colleagues to plan, execute, and analyse a variety of user research methods (e.g., interviews, surveys, usability testing, A/B testing, contextual inquiry, diary studies).
• Apply a critical approach to user research to deeply understand customer needs, motivations, pain points, and behaviors related to food and grocery delivery.
• Translate research findings into actionable insights and recommendations.
• Communicate research findings effectively through presentations, reports, and workshops.
• Work closely with product managers, designers, engineers, and other stakeholders to integrate user insights into the product development process.
• Act as the voice of the customer within the cross functional team.
• Advocate for accessible and inclusive design solutions