*POSITION CONTINGENT UPON CONTRACT AWARD*

SOSi is seeking a highly qualified Junior Warranty Support Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Responsibilities:

• Assist in managing hardware and software warranties to support system maintainability.
• Help ensure procurement follows DoD and Army policies, utilizing CHESS as directed.
• Support the acquisition of OEM warranties for hardware and software.
• Track cable installation warranties and help organize software license data.
• Support the proper marking of warranted supplies according to guidelines.

Qualifications:

• Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
• An active in scope Secret security clearance.
• DOD Cyber Work Force (DCWF) 411 Certs: A+ or Network+ or equivalent.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Ability to effectively communicate with internal and external stakeholders.
• Ability to follow processes, procedures, and direction to support client needs.

Working Conditions:

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

• Assist in managing hardware and software warranties to support system maintainability.
• Help ensure procurement follows DoD and Army policies, utilizing CHESS as directed.
• Support the acquisition of OEM warranties for hardware and software.
• Track cable installation warranties and help organize software license data.
• Support the proper marking of warranted supplies according to guidelines