K9 Resorts General Manager at Spartan Fitness

Sterling, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

85000.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Talent Management, P&L Management, Operational Efficiency, Customer Experience, Sales Growth, Budgeting, Performance Metrics, Staff Scheduling, Vendor Management, Conflict Resolution, Strategic Planning

Industry

Pet Services

Description

General Manager LPHI | K9 Resorts Luxury Pet Hotel FLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level. What You’ll Do As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort. Leadership & Team Development: Lead and develop Assistant Managers, Supervisors, and resort team members Own full-cycle talent management: hiring, onboarding, coaching, and performance Build a high-performance, accountability-driven culture Conduct regular team meetings, coaching sessions, and performance reviews Operations & Business Ownership: Oversee day-to-day operations across all departments Ensure excellence in cleanliness, safety, and pet care standards Manage scheduling, staffing levels, and labor efficiency Maintain facility standards, vendor relationships, and inventory control Customer Experience & Sales: Set and uphold 5-Star service expectations across all interactions Drive revenue through service offerings, client retention, and enrollment growth Personally resolve high-level customer concerns Monitor feedback and continuously improve the guest experience Marketing & Community Leadership: Act as a Brand Ambassador in the local community Build partnerships with veterinarians, groomers, and pet-related businesses Lead marketing initiatives to drive awareness and growth Financial & Performance Management: Own P&L performance and profitability Monitor KPIs and implement strategies to drive results Manage expenses, payroll, and budgeting Identify trends and opportunities to improve operational efficiency What We’re Looking For 3–4+ years of management experience (pet care, hospitality, retail, or similar) Proven leadership in high-volume, service-driven environments Strong business acumen (P&L, labor, operations, performance metrics) Ability to lead teams, drive accountability, and develop talent Excellent communication, problem-solving, and decision-making skills Sales-oriented mindset with a focus on growth and results Valid driver’s license Flexible availability including weekends and holidays What You’ll Get 401(k) Health, dental, and vision benefits Paid time off Flexible scheduling Leadership training & development programs Employee discounts and perks Why K9 Resorts? This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter. Apply today and lead the future of luxury pet care!

Responsibilities

The General Manager is responsible for leading resort operations, managing the team, and ensuring a 5-star luxury experience for pets and owners. Key duties include driving revenue growth, managing P&L performance, and overseeing facility standards and safety.