Kaiārahi Eke Panuku | Student Success Adviser at Te Herenga Waka—Victoria University of Wellington

Kelburn, Wellington Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Student Advising, Policy Compliance, Interpersonal Communication, Relationship Building, Time Management, Cultural Competency, Data Entry, Academic Auditing, Conflict Resolution, Stakeholder Management, Administrative Support

Industry

Higher Education

Description

* Are you an effective communicator with exemplary interpersonal skills? * Do you have a tertiary degree or comparable professional experience in a similar role? * Can you provide excellent administration and policy compliance while contributing positively to a high performing team? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser for the Wellington School of Business and Government and Te Kauhanganui Tātai Ture - Faculty of Law based at the Pipitea Campus as part of Tītoko - Centre for Student Success. The Kaiārahi Eke Panuku - Student Success Adviser provides holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures. Key responsibilities: * Advise an assigned student cohort group using best practice case management principles. * Offer personalized holistic support to students, helping them identify and choose the best pathways for their educational and career goals. This involves addressing their unique needs, highlighting their strengths, and fostering growth, empowerment, and learning. * Use equity, diversity, and inclusion practices to recognise barriers to success, collaborating with students to find solutions, leverage resources, and encourage them to actively engage in their learning journey. * Engage with students consistently throughout the trimester, especially at key momentum points, while using engagement dashboards to monitor academic progress. This enables early identification of students facing significant barriers to success and ensures timely, targeted support in a thoughtful and strategic manner. * Connect students with the right service and processes across the University to efficiently resolve enquiries and respond to students’ needs. * Complete student administration functions such as processing enrolment applications including degree passes and requests for waiver and/or exemptions, supporting letters and discipline specific requests as required. * Develop and strengthen relationships with other student services and academic staff especially Associate Deans and Programme Directors to provide an integrated student support model. * Develop a degree plan and complete an annual audit to provide detailed overview of requirements and specific timeframe for completion including audits for outbound global exchanges students and final audits for graduation. * Develop and maintain good understanding of relevant University regulations, policies, procedures, and services. * Accurate entry of data into Banner, the Student Information Management System and maintain effective records of student engagement in the Student Relationship Management system (Kurawai). * Participate in recruitment events for prospective students such as Open Days and Orientation. Ō pūmanawa - About you You will be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance. You will need to be an effective communicator with exemplary interpersonal skills and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff. The ability to remain calm under pressure and thrive working with a diverse range of stakeholders. Key requirements: * Tertiary degree or comparable professional experience in a similar role.  * Demonstrated client-centred approach and service delivery skills. * Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people. * Proven ability to proactively navigate and manage issues to a successful resolution. * Highly developed oral and written communication skills and attention to detail. * Sound understanding of academic statutes and student academic processes. * Ability to work effectively in a team and manage a busy workload. * An understanding of Te Tiriti o Waitangi and its application in an educational context. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQCUakkV-PRWQbAYfuydR0oEAceE6RyvMLvD6_2AWtnMC4Q?e=4ygZVi&download=1] If this link is not available, click 'apply' to view this on the University careers page. Close date for vacancy: 25 May 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Greg Ambrose (greg.ambrose@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Discover Tītoko - Centre for Student Success [https://www.wgtn.ac.nz/students/tools-and-help/help-and-advice/titoko], the ultimate support hub! Tītoko empowers students with tools and guidance to thrive academically and personally. From personalized academic advice to wellbeing support, Tītoko ensures student success through workshops, one-on-one consultations, and resources to navigate their journey confidently. Join Tītoko in helping students navigate their journey to success!

Responsibilities

Provide holistic academic advice and personalized support to students to enhance their educational experience and success. Manage student administration functions, including enrolment processing and degree audits, while collaborating with academic staff.