Kaitaki, Awhinuku | Team Leader, Service Provision at Te Herenga Waka—Victoria University of Wellington

Kelburn, Wellington Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Leadership, Team Management, Communication, Project Coordination, Service Development, Customer Service, Operational Oversight, Task Management, Microsoft Office Suite, Databases, Client Management Systems, Written Communication, Verbal Communication, Collaboration, Innovation, Inclusion

Industry

Higher Education

Description

* Do you have service leadership experience supporting a front-line team? * Are you a committed results-driven individual with excellent communication skills? * Can you effectively contribute to service development and planning, including the coordination and management of projects? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaitaki, Awhinuku - Team Leader, Service Provision to join the Mana Taurite me te Oranga Tauira - Student Equity and Wellbeing Portfolio team on a permanent, full-time basis. Key responsibilities: * Lead a team of administration staff to ensure they are effectively managed to provide professional and timely customer service for students accessing equity services. * Foster a positive, focused, collaborative, innovative and inclusive team culture. * Collaborate with key service delivery partners to ensure students receive a seamless service. * Lead the continuous development of service provision to ensure it meets the needs of today’s student and is delivered effectively and efficiently. * Provide timely, engaging communication and events content to support students to be well informed and connected. * Contribute to service development and planning, including the coordination and management of projects. Ō pūmanawa - About you You will be a results-driven administration lead with proven expertise in managing front-line teams, streamlining complex service delivery, and upholding high standards of customer service. Key requirements: * Proven service leadership experience supporting a front-line team, fostering a positive, collaborative and inclusive culture. * Experience in overseeing day-to-day operations, including planning and task management. * A genuine commitment to the upholding the dignity of equity students. * Strong computer skills including Microsoft Office suite, and experience with databases or client management systems. * Exceptional communication skills, both written and verbal. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQCRkapjY0rHTJiTmzga_y4cAXrwPDRzkCri-AhFJWJhp6Q?e=N25yzf&download=1] If this link is not available, click 'apply' to view this on the University career's page. Close date for vacancy: 09 April 2026. Contact details for vacancy: If you have any questions regarding this role, please get in touch with Rachel Anderson-Smith, Associate Director, Student Equity and Wellbeing (rachel.anderson-smith@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Exciting opportunity to be part of Te Pūrengi - Student Experience and Wellbeing! This dynamic team partners with students to help them achieve their academic and personal goals. Te Pūrengi collaborates with other student services like Tītoko, Āwhina, and Pasifika Student Success to provide streamlined, comprehensive support. Be part of a team that values equity, diversity, and inclusion, and guides students on their journey from day one to graduation.

Responsibilities

The role involves leading an administration team to ensure professional and timely customer service for students accessing equity services while fostering a positive and collaborative team culture. Key duties include collaborating with partners for seamless service delivery and leading continuous service development and project management.