Kampala Road Branch.Manager Service Quality And Compliance at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Efficiency, Compliance, AML/KYC Guidelines, Risk Management, Customer Service, Complaint Resolution, People Management, Banking Products, Leadership, Communication, Negotiation, Interpersonal Skills, Business Growth, Branch Administration, Coaching, Resource Allocation

Industry

Banking

Description

KEY RESPONSIBILITIES: Operational efficiency: * Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines. * Ensure effective and timely resolution of all operational audit issues at the branch. * Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions. * Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines. Service quality: * To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions. * Timely customer complaint resolution so as to ensure seamless customer experience. Branch administration: * Provide an administrative support role to the Branch Manager. * Motivate, coach and develop a high performing team. * Ensure that Branch service providers are properly introduced, verified and monitored. * Ensure Business Continuity and optimal resource allocation/utilization. Business growth: * Generate leads from Back Office transactions to support Business growth. ESSENTIAL SKILLS REQUIRED FOR THIS JOB * A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage. * At least 2 years’ experience in Teller, customer service, Back office and sales. * Section Head/MLA at least 3 years * Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe. * Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff. * Strong communications, negotiations and interpersonal skills. * Passion for Performance. * Self - Drive, Flexibility, Focus and attention to detail. * Focus and attention to detail. * Open to New Ideas in a rapidly changing Business Environment

Responsibilities

The role focuses on ensuring operational efficiency and compliance with AML/KYC guidelines and banking SOPs. It also involves managing service quality, resolving customer complaints, and providing administrative support to the Branch Manager.