Kaspar Outdoors: Customer Experience Manager at Kaspar Outdoors

Bryan, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-First Mindset, Analytical Thinking, Adaptability, Solution-Oriented, Interpersonal Skills, Communication Skills, Team Leadership, Motivational Abilities

Industry

Sporting Goods

Description

Description Kaspar Outdoors Job Description: Customer Experience Manager Are you passionate about elevating customer satisfaction through operational excellence? Do you enjoy leading high-performing teams in dynamic sales environments? Is your leadership style rooted in collaboration, strategy, and a customer-first mindset? Do the values of stewardship, versatility, and family resonate strongly with you? Do you find the improvement of people’s lives through stewardship of God-given resources inspiring? Then Kaspar Outdoors is right for you! Customer Experience Manager Job Summary The Customer Experience Manager plays a critical role in leading the inside sales and customer service teams. This position focuses on driving performance, enhancing customer satisfaction, and fostering a culture of proactive communication and continuous improvement. Customer Experience Manager Responsibilities • Supervise, coach, and develop inside sales and customer service associates. • Set performance expectations and provide ongoing feedback through one-on-ones and performance reviews. • Oversee inside sales KPIs including order entry accuracy, dealer and rep support, and outbound engagement. • Provide product knowledge, pricing strategies, and proactive outreach support. • Ensure timely, professional responses to customer inquiries, complaints, and returns. • Identify and resolve recurring customer issues and streamline service processes. • Oversee order entry workflows, pricing accuracy, ERP data, and retail ECOM activity. • Develop SOPs and monitor departmental metrics for process improvement. • Collaborate cross-functionally with finance, logistics, production, and marketing. • All other duties as assigned by management. Customer Experience Manager Skills and Competencies • Customer-first mindset with a focus on lasting relationships. • Analytical thinking with data-driven decision-making abilities. • Adaptable and solution-oriented in fast-paced environments. • Strong interpersonal and communication skills. • Team leadership and motivational abilities. Customer Experience Manager Qualifications • 3–5+ years of inside sales or customer service experience. • Minimum 2 years in a leadership role. • Proficiency with CRM and ERP systems such as Syteline, Salesforce, or SAP. • Strong organizational, problem-solving, and time management skills. • Experience in the hospitality or concierge industry preferred. Work Environment This role operates in a professional office environment with periodic interaction across departments and occasional presence on the production floor. Benefits • Health Insurance • Vision Insurance • Dental Insurance • 401k • Paid Time Off • Profit Sharing • Counseling

Responsibilities

The Customer Experience Manager leads the inside sales and customer service teams, focusing on driving performance and enhancing customer satisfaction. Responsibilities include supervising staff, setting performance expectations, and collaborating cross-functionally.