Kaspar Outdoors: Customer Service Representative at Kaspar Outdoors

Bryan, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational skills, Multitasking, Microsoft Office, Email systems, Customer-focused mindset, Interpersonal skills, Problem-solving, Adaptability, Data entry, Order management

Industry

Sporting Goods

Description

Description Kaspar Outdoors Job Description: Customer Service Representative Do you thrive on delivering exceptional customer experiences and building lasting relationships? Are you organized, adaptable, and energized by fast-paced environments? Do you enjoy being the trusted voice of a brand that values quality and service? Do the values of stewardship, versatility, and family resonate strongly with you? Do you find the improvement of people’s lives through stewardship of God-given resources inspiring? Then Kaspar Outdoors is right for you! Customer Service Representative Job Summary The Customer Service Representative plays a key role in delivering outstanding service to customers, vendors, and internal teams. This Customer Service Representative ensures accurate order processing, timely communication, and a seamless customer experience while representing Kaspar Outdoors with professionalism. Customer Service Representative Responsibilities - Provide a high-quality customer experience across phone, email, and in-person interactions - Accurately enter, update, and manage customer and order data - Follow up on orders to ensure accuracy, delivery, and satisfaction - Address customer questions, concerns, and feedback with professionalism - Collaborate with production, shipping, and warehouse teams - Maintain organized records and documentation - Support continuous improvement through customer insights - All other duties as assigned by management Customer Service Representative Skills and Competencies - Strong communication skills (verbal and written) - Excellent organizational and multitasking abilities - Proficiency in Microsoft Office and email systems - Customer-focused mindset with strong interpersonal skills - Problem-solving and adaptability in dynamic environments Customer Service Representative Qualifications - High school diploma or GED required - Previous customer service or administrative experience preferred - Experience with ERP systems is a plus - Valid driver’s license with clean driving record preferred Work Environment Primarily office-based with occasional interaction in warehouse or production areas. Physical Requirements - Sitting and/or walking (33%-75%) - Stooping, bending, twisting (10%-25%) - Lifting up to 25 lbs occasionally Customer Service Representative Benefits - Health Insurance - Vision Insurance - Dental Insurance - 401(k) - Paid Time Off - Profit Sharing - Counseling

Responsibilities

The Customer Service Representative is responsible for managing customer and order data while providing high-quality support via phone, email, and in-person interactions. They must collaborate with internal teams such as production and shipping to ensure accurate order fulfillment and customer satisfaction.