KC-46 Field Service Representative - Defense (Experienced) at Boeing

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

101200.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Military Aircraft Support, Aircraft Maintenance, Configuration Management, Technical Expertise, Customer Support, Root-Cause Analysis, Training, Problem Solving, Technical Documentation, Dispatch Reliability, Action Plans, Troubleshooting, Communication, Cultural Awareness, Operational Issues

Industry

Aviation & Aerospace

Description

KC-46 Field Service Representative - Defense (Experienced) Company: Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support the KC-46 Tanker Aircraft at Seymour Johnson Air Force Base, North Carolina. You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment. Position Responsibilities: Utilize multi-disciplined technical expertise and company knowledge to assist the customer. Sustain a high level of proficiency in the operation and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction. Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training. Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues. Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues. Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans. Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions. Interpret technical documents and monitor product performance. Develop and conduct ad hoc training on various maintenance topics. Analyze technical data and evaluate maintenance procedures. Requires the ability to work independently in a demanding operational environment. Develop action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance. Tracks progress of troubleshooting plans and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting. Basic Qualifications (Required Skills/Experience): Minimum 3 years of experience of Field Service and/or Military Aircraft Support Equipment Minimum 3 years of experience in an aircraft maintenance environment supporting configuration management and release for flight Must be willing to work variable shifts, including weekends and overtime including rotating shifts At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation. (Must have or the ability to obtain a current and valid US passport on hire date) At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation. Preferred Qualifications (Desired Skills/Experience): Airframe & Powerplant (A&P) License desired. Previous experience working with KC-46, KC-135, KC-10 or 767 products is desirable Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Shift: This position will be for 1st and/or 2nd shift. Candidates must be able to work both. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $74,800 - $101,200. Language Requirements: Not Applicable Education: Not Applicable Relocation: This position offers relocation based on candidate eligibility. Export Control Requirement: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim U.S. Secret Clearance Pre-Start and final U.S. Secret Clearance Post-Start is required. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish) You can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. Find answers to questions about applying, interviews, benefits, and more on FAQ page Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities. Visit our accommodations page for more info.

Responsibilities

The Field Service Representative will utilize technical expertise to assist customers with the KC-46 Tanker Aircraft, ensuring high levels of customer satisfaction. Responsibilities include troubleshooting, providing training, and acting as a liaison between the company and customer personnel.