KD Tire Operations Manager at Kendall Auto Group

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Leadership, Mentoring, Scheduling, Workload Balancing, Performance Evaluation, Quality Control, Diagnostic Skills, Problem-Solving, Automotive Repair Techniques, Customer Service, Workflow Management, Inventory Management, Compliance, Safety Standards, Training

Industry

Motor Vehicle Manufacturing

Description

Description Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in The Treasure Valley. We are looking for an Operations Manager to join our KD Tire Team. Our Sales and Service Department is a fast-paced environment serving clients throughout the community. Job Summary: The KD Tire Operations Manager is responsible for overseeing and coordinating the daily operations of the sales and service departments. This role involves supervising our sales staff and our tire technicians, ensuring high-quality repairs and services, managing workflow, and maintaining customer satisfaction. The Operations Manager will oversee all day to day operations, ensuring that all sales and service work is completed efficiently, accurately, and in compliance with company standards. Key Responsibilities: Supervision and Leadership: · Oversee and mentor sales staff and service technicians, providing guidance and support to ensure efficient and high-quality work. · Schedule and assign work to technicians, balancing workloads and optimizing productivity. · Conduct regular performance evaluations and provide feedback for continuous improvement. Quality Control: · Review sales/repair orders and technician work to ensure accuracy and completeness. · Inspect completed sales/repair orders and services to guarantee they meet company standards and customer expectations. · Address and resolve any technical issues or discrepancies in repair work. Customer Service: · Act as a point of contact for customer concerns related to service quality or repair issues. · Ensure that all customer interactions are handled professionally, and that customer satisfaction is maintained. · Assist in developing strategies to enhance the customer service experience and address customer feedback. Workflow Management: · Monitor and manage service department workflow to ensure timely completion of repairs and services. · Develop and implement processes for improving efficiency and productivity. · Maintain and manage inventory of parts and tools to ensure that technicians have the necessary resources. Compliance and Safety: · Ensure that all work is performed in accordance with industry safety standards and regulations. · Maintain a clean and organized work environment, adhering to health and safety protocols. · Keep up to date with manufacturer service procedures and technical updates. Training and Development: · Provide training and development opportunities for our sales staff and technicians to enhance their skills and knowledge. · Stay current with automotive technology and repair techniques to effectively lead and support the team. Qualifications: Experience: Minimum of 5 years of experience in the automotive aftermarket accessories industry, with at least 2 years in a supervisory or leadership role. Education: High school diploma or equivalent. · A valid driver’s license a good driving record are required. Skills: · Strong leadership and team management abilities. · Excellent diagnostic and problem-solving skills. · Proficient in automotive repair techniques and technology. · Strong communication and interpersonal skills. · Ability to handle multiple tasks and prioritize effectively. Working Conditions: · Full-time position. · Work is performed in a shop environment with exposure to automotive repair equipment and materials. · May require standing for extended periods and lifting heavy object. If you are looking for a rewarding career, we would like to meet you and start something great!

Responsibilities

The Operations Manager is responsible for overseeing and coordinating the daily operations of the sales and service departments, supervising staff, ensuring high-quality repairs, managing workflow, and maintaining customer satisfaction. This role involves overseeing all day-to-day operations to ensure efficiency, accuracy, and compliance with company standards.