DO YOU HAVE WHAT IT TAKES TO DELIVER EXCEPTIONAL LEVELS OF CUSTOMER SERVICE? IF SO, WE WOULD LIKE TO HEAR FROM YOU.

Due to an exciting period of growth, Kenny Waste Management are looking to hire a Key Account Advisor, located at our modern office in Swinton. We are looking for candidates who are friendly, great administrators and excellent at building rapport with customers. This is an ideal role for anyone with at least 2 years of senior customer service / account management experience, within an office environment or ideally in a high-volume call centre, who wants to work for a growing company in a fast-paced environment.
You will be responsible for receiving, processing and responding to key customers daily queries in a professional and timely manner in a fast-paced team providing the service our customers expect.
Service-led since 1985, Kenny Waste Management simplifies sustainable waste disposal for thousands of businesses and households. Our purpose is to manage waste responsibly, delivering tangible environmental and commercial benefits to each of our clients. We are a Manchester-based family business with a UK-wide reach, driving the future of our sector. We operate our own fleet, our own facilities, and even our very own social enterprise. Today, we are supporting thousands of businesses to achieve ambitious green targets, and we are still in touch with our family business values: Doing what’s right today so that we can all look forward to tomorrow.

EXPERIENCE

Essential:

• Previous experience of working as part of a team in a customer service environment
• Good understanding of CRM systems

SKILLS

• Competent IT skills
• Ability to understand and interpret information/problems and respond accordingly
• Ability to provide a clear explanation of day to day issues in a direct manner both verbally and in writing whilst being able to deliver both good and bad news
• To be supportive of others both in the immediate team and wider Company whilst being happy to take additional work in busy periods
• Be able to work methodically and accurately with a strong attention to detail
• Be able to work under pressure and to tight deadlines

JOB PURPOSE:

You will be responsible for managing the key customers as determined by the Company at any time. As Key Account Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. You will also be managing day-to-day running of customer sites, including resolving any issues on site, and also receiving, processing and responding to customers daily queries and requirements in a professional and timely manner.

PRINCIPAL JOB DUTIES:

• Ensure all quote requests are dealt with in a professional and timely manner in line with our Sales Process.
• One off Skip enquiries Target to Turn around pricing in 1 hour.
• Obtain Prices from third parties in line with our sales process
• Work closely with Supply Chain on larger projects
• Input and maintain up-to-date customer information on the CRM systems
• Official quote to be sent for all new skips and logged on the CRM systems
• Communicate efficiently, politely, and clearly with customers, waste partners and colleagues both verbally and in writing over the telephone and via email
• Process customers’ requests by raising and sending purchase orders to existing waste partners whilst ensuring that current customer pricing structures are adhered to, and that the percentage gross profit is equal to or above the specified minimum
• Input and maintain up-to-date customer information on the CRM systems
• Assist the Call Handlers during high demand periods or due to absence or holidays
• Any other duties deemed appropriate for your role by the management team.