Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Our Holdings Company is in Belgium, and our South African company is based in Somerset West.
Are you a strategic thinker with a passion for building strong client relationships and driving commercial success? We’re looking for a dynamic Key Account & Contract Manager to lead the charge in managing high-value partnerships and ensuring contractual excellence. In this pivotal role, you’ll be the bridge between our clients and internal teams, championing customer satisfaction, optimizing contract performance, and unlocking growth opportunities.
If you thrive in a fast-paced environment, excel at negotiation and stakeholder engagement, and have a keen eye for detail, this is your chance to make a meaningful impact in a company that values innovation, collaboration, and integrity.
Job Purpose:
Drive the success of strategic customer relationships and contractual execution across Simera Sense Payload programmes by aligning technical, commercial, and delivery milestones through seamless internal and external coordination.

Responsibilities:

• Serve as the primary point of contact for customers, aligning with them on their contracts.
• Coordinate bi-weekly and milestone meetings, ensuring agendas, documentation, and follow-ups are executed efficiently.
• Maintain proactive communication with customers regarding product configurations, delivery schedules, and documentation requirements.
• Create, manage and maintain the account management processes, including but not limited to:
• Customer Query Process
• Contract Change Request Process
• Contract Cancellations Process
• Product Returns Process
• Contract Reviews Process
• Contract Onboarding Process
• Contract Management Process
• Manage and maintain customer-facing templates.
• Track and update contractual shipping dates and milestones in Wrike and other internal systems.
• Ensure compliance with export control and documentation protocols, including EUU requirements.
• Liaise with engineering, production, and legal teams to ensure alignment on deliverables and timelines.
• Manage GitLab access and documentation sharing for external stakeholders.
• Support internal reporting and management-level updates by maintaining accurate contract status records.
• Identify and resolve customer concerns related to product specifications, documentation, and delivery logistics.
• Escalate critical issues to senior leadership with proposed solutions and impact assessments.

Required Qualifications:
Bachelor’s Degree in Business Administration, Engineering, or related field

Required Experience:

• 3–5 years of experience in contract management, key account management, or programme coordination
• Ability to manage multiple concurrent accounts and deadlines in a high-stakes environment.

• Serve as the primary point of contact for customers, aligning with them on their contracts.
• Coordinate bi-weekly and milestone meetings, ensuring agendas, documentation, and follow-ups are executed efficiently.
• Maintain proactive communication with customers regarding product configurations, delivery schedules, and documentation requirements.
• Create, manage and maintain the account management processes, including but not limited to:
• Customer Query Process
• Contract Change Request Process
• Contract Cancellations Process
• Product Returns Process
• Contract Reviews Process
• Contract Onboarding Process
• Contract Management Process
• Manage and maintain customer-facing templates.
• Track and update contractual shipping dates and milestones in Wrike and other internal systems.
• Ensure compliance with export control and documentation protocols, including EUU requirements.
• Liaise with engineering, production, and legal teams to ensure alignment on deliverables and timelines.
• Manage GitLab access and documentation sharing for external stakeholders.
• Support internal reporting and management-level updates by maintaining accurate contract status records.
• Identify and resolve customer concerns related to product specifications, documentation, and delivery logistics.
• Escalate critical issues to senior leadership with proposed solutions and impact assessments