Key Account Coordinator - Production at Merchology

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

26.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency In Post, Kitting, Shipping Operations, Problem-Solving, Effective Communication, NetSuite, HubSpot, Microsoft Office Suite, Strong Excel Ability, Following Processes, Employee Relations Skills, Decision Making

Industry

Retail Apparel and Fashion

Description

Description Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks a Key Account Coordinator - Production to join our Operations team. Reporting to the Workflow Supervisor, the Key Account Coordinator - Production serves as the liaison between Merchology's Sales and Operations teams, and manages the timetable and flow for orders from assigned key accounts. In addition, this role is responsible for supporting production approvals, shipping questions and issues, and supporting the firm order process. Shift: 7:30am to 4:00pm A successful Key Account Coordinator - Production will: Own and understand the structure and status of Customers’ SLA’s for all MerchSolutions orders. Meet SLA's through strong communication of order status with Customer Success, Sales, and Production teams. Create tickets and update the Sales Team on exception orders and damages caused during production. Conduct quality checks throughout the MerchSolutions process to ensure customer expectations are met. Locate and track Client’s orders throughout the production and kitting process to ensure OTD. Support shipping and Fulfillment to a high level to include international shipments, allocation issues, communication with Customer Success Team, and returns. Identify problems, develop solutions, and implement change as necessary. Create, update, and share information related to customer-specific dashboards. Set and attend update meetings with CSS, Sales, Production, and Senior Leadership Teams. Monitor contract customer inventory through all stages of the process - receiving, storing, and picking. Provide hands-on support to SLA’s as needed through picking, kitting, shipping, etc. Assist with other tasks as needed. Requirements REQUIRED QUALIFICATIONS Proficiency in post, kitting, and shipping operations Analyze information, problem-solve, and make decisions Ability to communicate effectively in English with co-workers, management, and external contacts Computer Skills: NetSuite, HubSpot, Microsoft Office Suite (Outlook, Word) proficiency Strong Excel ability Ability to follow processes with written procedures Excellent employee relations skills to lead in a team setting Positive employee relations with all other staff Excellent ability to make decisions PREFERRED QUALIFICATIONS Bilingual English/Spanish Experience working in a warehouse setting WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Competitive compensation: the pay range for this role is $23.00 to $26.00 per hour. Generous PTO (18 days per year) 8 company-paid holidays Hybrid work schedule for select departments 40 hours of paid volunteer time 401(k) with match Medical and dental insurance options, spending account options, including an HSA with employer match Company-paid life insurance Company-sponsored social events Premium brand partner discounts Employee-led events that include recognition, wellness, volunteering and DE&I LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Fully on-site role INDUSTRY Business to Business E-commerce and Apparel Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

Responsibilities

The Key Account Coordinator - Production serves as the liaison between Sales and Operations teams, managing the timetable and flow for orders from assigned key accounts. This role includes supporting production approvals, shipping questions, and the firm order process.