ABOUT US

SLS have an exciting opportunity for a Key Account Coordinator to join our innovative & fast paced business based in Nottingham.
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands.

JOB SUMMARY

As the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email.
You will be a highly organised, able to manage and prioritise your own workload with an excellent eye for detail and take pride in your work.

WHO WE ARE LOOKING FOR

• Problem solving and dealing with challenges, whilst delivering exceptional customer experience.
• Committed to providing an outstanding customer journey.
• Ability to thrive in a busy environment.
• Great attention to detail.
• The ability to keep calm under pressure and be able to priorities and reprioritise your day.
• Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
• Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
• Ensure that KPI’s and SLAs agreed with the customers are managed and exceeded
• Ability to think on your feet in a fast-paced environment.
• Take ownership and responsibility for their own roles
• Must hold current UK driving licence

NON-ESSENTIAL EXPERIENCE:

• Knowledge of the industry preferred, but not essential.

• Proactively communicate with the customer for any delays in delivery
• Always deliver a first-class customer experience
• Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
• Produce monthly reports as specified by the Customer or Sales Manager
• Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
• Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
• Work with Purchasing to improve lead times on products out of stock
• Work with Sourcing to identify and locate supply of non-catalogued products
• Where required, issue quotations to customers following guidelines issued by the Sales Manager