Job Title: Key Account Customer Service Advisor
Location: Bury St Edmunds
Contract: Fixed Term - maternity cover
Hours: Full-time
Reporting to: Customer Service Lead
Job Req: R8298
The Key Account Customer Service Advisor reports directly to the Customer Service Lead - Horizon House and provides world class bespoke Customer Service to our Internal and External Key Account Customers.
ForFarmers has recently segmented its customers and identified strategic accounts which demand tailored support from the functions across its business.
As a Key Account Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for these key customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Tasks and responsibilities as a Key Account Customer Service Advisor:

• Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
• Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
• Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
• Offer highly efficient problem solving solutions
• Produce accurate reports within a timely manner
• Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times
• Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
• Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

Your CV shows:

• Excellent telephone manner, combined with outstanding written communication
• Previous Customer Service experience, preferably in the Agricultural Industry
• The ability to work accurately and professionally under pressure
• A highly motivated individual, with exceptional attention to detail and organisational skills
• A team player, who can communicate effectively at all levels within the organisation
• Logical with a desire to problem solve
• SAP experience
• Microsoft Office experience, including Excel at intermediate / advanced level

Working with ForFarmers means working with: an internationally growing and highly dynamic company, a result-orientated organisation with a pleasant and informal work atmosphere, a company that gives you scope for individual initiative and responsibility as a result of which you can partially create your position and your future. Naturally, ForFarmers offers a good salary which suits your role, as well as excellent fringe benefits.
About ForFarmers
Do you ever stop to wonder where your Sunday morning poached egg came from? Or the milk in your cafè latte? Or what about the sausage and bacon served with full English? It will come as no surprise to you that the animals which produce these products need to eat themselves too. And that’s where ForFarmers comes into the equation.
ForFarmers produces feed for cattle, pigs and poultry in both conventional and organic livestock farming. And that probably sounds a great deal simpler than it actually is. Make no mistake: an awful lot of knowledge, research and innovation has gone into one of those seemingly simple-looking chunks of animal feed. And these are the kind of things we, as a company, invest a great deal in.

What are the benefits of working for ForFarmers UK?

• Employee Assistance Programme (offering support on a range of topics).
• Private Medical Insurance.
• Options to enhance your pension after 12 months service (increased employer contributions).
• Opportunities to grow personally and develop within the business.
• Cycle to work scheme.
• B&Q Trade card offering 10% discounts in-store and online.
• And much more!

Applications
We value diversity in our workplace and welcome enquiries from everyone. To apply for this position please see our website
Vacancies | Working at ForFarmers
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Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.
Please make us aware if your need any reasonable adjustments to participate in this process.
We encourage you to submit your application as early as possible and not wait until the published closing date as this can vary.

• Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
• Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
• Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
• Offer highly efficient problem solving solutions
• Produce accurate reports within a timely manner
• Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times
• Effective and efficient management of customer complaints, utilising the ForFarmers complaints system
• Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcome