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Key Account Executive at Cartrack

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Retention, Contract Negotiation, Communication, Interpersonal Skills, Customer Service, Tech-savvy, Problem Solving, Relationship Building, Reporting, Strategic Planning, Fleet Management Knowledge

Industry

Software Development

Description

Job Summary We’re a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology. Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology? We’re looking for a Key Account Executive who is looking for a strong career progression in a leading Software-as-a-Service company. Job Responsibility Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts Perform outbound retention calls to clients whom contract is expiring. Developing and implementing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meet and exceed monthly targets through successful contract retention Establish good rapport and trust though proactive engagement Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business Compile daily report Job Requirements Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience Experience in customer service. Proficient in English. Tech-savvy and computer literate. Excellent communication and interpersonal skills. Hands-on and a positive attitude. Willing to go for business trip independently.

Responsibilities

The Key Account Executive is responsible for building strong relationships with fleet managers and decision-makers to ensure high levels of customer satisfaction. They will also implement aggressive retention strategies and negotiate contract renewals to meet monthly targets.