Key Account Executive at DHL Supply Chain

Addis Ababa, Addis Ababa, Ethiopia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Presentation Skills, Customer-Facing Skills, Software Skills, Communication Skills, Negotiation Skills, Interpersonal Skills, Analytical Skills, Organizational Skills, Motivational Skills, Project Management Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Position - Key Account Executive Role Context Ensuring the smooth execution of Key Account Servicing strategy for selected accounts in line with the direction of the Customer Care & Key Account Supervisor and Sales Managers whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Key Account Servicing Key Responsibilities Provide the full suite of customer service offerings (including bookings, inquiries, quotes, supply request, queries) to Key Account customers in addition to customized contracted services (Reporting, Mail Room Management). Prepare written correspondences to customers when required to furnish information requested Proactively inform customers of shipment delays and potential service failures. Make joint visits to Key Account customers with sales staff and when necessary solicit feedback to improve service provided to the customers Pro-active shipment tracking for all Key Accounts on the desk. Ensure that all outstanding traces are escalated when necessary using GEMA and that all traces are resolved within the shortest time possible to the customer’s satisfaction Ensure that customer complaints and claims transferred to the customer care unit are treated as a priority and are resolved to the customer’s satisfaction Evaluate complaints and escalate any serious issues to the Customer Care & Key Account Supervisor. Minimum Requirements Skills / Qualifications Presentation skills (good) Customer-facing and interaction skills (excellent) Software skills (Word, Excel, PowerPoint, etc.) (excellent) Software skills (DHL Systems) (preferable) Communication skills, spoken and written (excellent) Negotiation and interpersonal skills (excellent) Analytical, organizational and motivational skills (excellent) Project management skills (good) Expected Educational Qualifications Customer service / Sales experience University degree

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Responsibilities

The Key Account Executive is responsible for executing the Key Account Servicing strategy and ensuring customer satisfaction. This includes providing customer service offerings, tracking shipments, and resolving complaints.