Full job description

Key Accounts Executive

Role Overview

The Key Accounts Executive is responsible for supporting the management and development of relationships with assigned priority customers, including corporate clients, interior designers, fit-out contractors, and repeat buyers.

The role focuses on maintaining strong communication, identifying sales opportunities within existing accounts, ensuring timely follow-ups, and coordinating internally to deliver a smooth customer experience.

Key Responsibilities

Account Support & Relationship Management

• Maintain regular contact with assigned accounts.
• Build relationships with procurement teams, designers, and project stakeholders.
• Support client meetings, presentations, and product introductions.
• Ensure high levels of customer satisfaction.

Revenue Development

• Identify repeat orders, upgrades, and cross-sell opportunities.
• Prepare quotations in coordination with estimation or sales operations.
• Follow up on proposals and pending decisions.
• Assist in achieving revenue targets for assigned accounts.

Opportunity Tracking

• Monitor upcoming projects within client companies.
• Gather market and competitor information.
• Update CRM with accurate pipeline data.

Internal Coordination

• Liaise with production, warehouse, and delivery teams.
• Track order progress and update clients on timelines.
• Escalate risks or delays to the manager.

After-Sales Engagement

• Follow up post-delivery to ensure satisfaction.
• Address minor concerns and route major issues appropriately.

KPIs / Performance Metrics

• Revenue contribution from assigned accounts
• Number of repeat orders
• Follow-up efficiency
• Client response time
• Account activity levels
• CRM accuracy

RequirementsExperience

• 1–3 years in sales, account management

Skills

• Strong communication and relationship skills
• Organized and detail-oriented
• Ability to manage multiple clients
• Basic negotiation understanding
• Team coordination ability

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

• How many customer accounts were you directly responsible for in your last role?
• What was the monthly or yearly revenue handled from your assigned accounts?
• What actions did you take regularly to increase repeat orders from clients?
• How often were you meeting or speaking with your key customers?
• What would you do if a long-term client started buying from a competitor?
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