Key Account Executive (Retention and Upselling) at Alpha Iota BPO Sdn Bhd

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, B2C Sales, English Proficiency, Mandarin Proficiency, Bahasa Malaysia Proficiency, Communication Skills, Interpersonal Skills, Negotiation, Problem-solving, Decision-making, Multitasking, Consultative Selling, Sales Performance Tracking, Client Relationship Management, Conflict Resolution

Industry

Outsourcing and Offshoring Consulting

Description

Join Our Alpha Iota Family, Where Everyone Wins! Exciting Work-from-Home Opportunities Learning & Development Programs to Upskill Yourself Lucrative Salary Package Health and Wellness Perks & Benefits Motivating and Supportive Teams ......and lots more! Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota! What would you be doing: Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact. Maintain an accurate record of client engagement. Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat. Provide great customer experience through a consultative approach. Be a strong team player and support company directions & goals. Take ownership of your own performance by evaluating key metrics. Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions. Work location: Remote Working hours: Monday - Friday (12PM - 9PM). To be successful in this role, you will need to have: Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry. Good command of English, Mandarin and Bahasa Malaysia. Excellent communication skills & interpersonal skills. Good negotiation skills with the ability to resolve issues and customer concerns. Sense of ownership and pride in your performance and its impact on the company's success. Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting. A proficient communicator with a consultative sales approach. Self-motivated and possess aggressive sales personality in achieving quantitative results. Good attitude with hunter mentality.

Responsibilities

Manage customer accounts to build loyalty and rapport while maintaining professional communication across phone and chat channels. Focus on providing a consultative experience to drive retention and upselling goals.