• On Offer:An opportunity to join a Multi-National leading supply chain solutions and freight forwarding specialist
• Competitive salary in line with skills and experience
• Bonus 10-15%
• Commission scheme to be discussed
• Company car
• 30 days annual leave

• Job Purpose:Lead and grow strategic global and regional customer relationships.
• Drive account performance, operational excellence, and long-term value creation across freight forwarding and contract logistics networks.
• Focus on account retention, share-of-wallet expansion, and multi-country logistics solutions aligned to customer supply chain strategies.

Key Responsibilities:

• 1. Strategic Account LeadershipAct as the primary global contact for assigned key accounts.
• Develop and execute global account plans aligned to customer and company priorities.
• Identify cross-selling opportunities (air, ocean, warehousing, value-added services).
• Lead global account reviews, QBRs, and strategic discussions.

• 2. Customer Relationship ManagementBuild strong relationships across operational, commercial, and executive levels.
• Manage escalations for service, operational, and billing issues.
• Translate customer feedback into improvement initiatives.

• 3. Commercial & Financial ManagementDrive profitability through pricing governance, cost control, and yield optimization.
• Manage budgets, forecasts, and pipeline reporting (e.g. Salesforce).
• Lead contract negotiations and renewals.

• 4. Cross-Functional CollaborationWork closely with country and regional operations for seamless delivery.
• Ensure SOPs are in place and aligned with SLAs and KPIs.
• Support implementation projects and ensure smooth handover to operations.

• 5. Performance, Governance & ComplianceMonitor account performance, service levels, and financial outcomes.
• Ensure compliance with company policies, contracts, and ethical standards.
• Drive continuous improvement, digitalisation, and sustainability initiatives.
• Align internal stakeholders globally to meet account objectives.

• Skills & Experience Required to be Considered:Proven account management experience ideally gained with in freight forwarding
• Strong Multi National customer account management - heavier on air freight experience, but may also be involved in ocean freight
• Proven experience of handling industrial and automotive accounts would be preferred however other industries will be considered
• Ability to bring in new customers is a plus, but priority is to manage existing global accounts
• Preferably able to be onsite near offices in Frankfurt or Hamburg or Nuremberg

• On Offer:An opportunity to join a Multi-National leading supply chain solutions and freight forwarding specialist
• Competitive salary in line with skills and experience
• Bonus 10-15%
• Commission scheme to be discussed
• Company car
• 30 days annual leave

• Job Purpose:Lead and grow strategic global and regional customer relationships.
• Drive account performance, operational excellence, and long-term value creation across freight forwarding and contract logistics networks.
• Focus on account retention, share-of-wallet expansion, and multi-country logistics solutions aligned to customer supply chain strategies.

Key Responsibilities:

• 1. Strategic Account LeadershipAct as the primary global contact for assigned key accounts.
• Develop and execute global account plans aligned to customer and company priorities.
• Identify cross-selling opportunities (air, ocean, warehousing, value-added services).
• Lead global account reviews, QBRs, and strategic discussions.

• 2. Customer Relationship ManagementBuild strong relationships across operational, commercial, and executive levels.
• Manage escalations for service, operational, and billing issues.
• Translate customer feedback into improvement initiatives.

• 3. Commercial & Financial ManagementDrive profitability through pricing governance, cost control, and yield optimization.
• Manage budgets, forecasts, and pipeline reporting (e.g. Salesforce).
• Lead contract negotiations and renewals.

• 4. Cross-Functional CollaborationWork closely with country and regional operations for seamless delivery.
• Ensure SOPs are in place and aligned with SLAs and KPIs.
• Support implementation projects and ensure smooth handover to operations.

• 5. Performance, Governance & ComplianceMonitor account performance, service levels, and financial outcomes.
• Ensure compliance with company policies, contracts, and ethical standards.
• Drive continuous improvement, digitalisation, and sustainability initiatives.
• Align internal stakeholders globally to meet account objectives.

• Skills & Experience Required to be Considered:Proven account management experience ideally gained with in freight forwarding
• Strong Multi National customer account management - heavier on air freight experience, but may also be involved in ocean freight
• Proven experience of handling industrial and automotive accounts would be preferred however other industries will be considered
• Ability to bring in new customers is a plus, but priority is to manage existing global accounts
• Preferably able to be onsite near offices in Frankfurt or Hamburg or Nuremberg