Here at Mito Digital, we love creating clever things: apps, websites, and other complex digital solutions for telcos, lottery companies, and aviation brands all over the world. We are super proud of the things we put together and have fun while doing them – but to keep it that way, we need your help.
We’re looking for a strategically-minded, relationship-driven Key Account Manager who’ll ensure our clients are in safe, expert hands from day one. You’ll be their main point of contact after sales, guiding them confidently through onboarding, delivery, satisfaction check-ins, and — if all goes well — future opportunities. You’ll collaborate with our Delivery and Business Development teams to keep things smooth, smart, and successful.
Recognize yourself in this? Great. Let’s dive in.

• Taking over freshly signed accounts from Sales or Bids and giving them a proper Mito-style welcome.
• Organizing and leading client onboarding and kick-off meetings with the Delivery team
• Becoming the go-to person and trusted advisor for your clients – not just answering questions, but anticipating them.
• Checking in regularly to see how things are going — and stepping in if they’re not.
• Collecting feedback and making sure it gets turned into real improvements.
• Spotting blockers before they become problems, and teaming up internally to solve them.
• Finding upsell and cross-sell opportunities that are genuinely helpful for our clients
• Keeping in touch with clients across the board
• Working with BizDev and Sales to shape compelling, thoughtful proposals.
• Joining planning sessions and helping us see the big picture.
• Owning the strategy for the accounts you manage — from happiness to KPIs.
• Helping clients reach their goals in measurable, meaningful ways
• Making sure internal handovers are smooth and everyone’s on the same page.
• Keeping the context, history, and goals of each client documented and accessible.
• Joining Steering Committees and leadership catch-ups to represent the client voice.