KEY ACCOUNT MANAGER - Buffalo at Murphy & Nolan Inc

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

75000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Account Management, Customer Relationship Management, Problem-Solving, Communication, Analytical Skills, Persuasion, Initiative, Time Management, Computer Proficiency, ERP System, Office365 Suite, Procurement, Pricing, Invoicing, Travel

Industry

Wholesale Metals and Minerals

Description

Description JOB SUMMARY Murphy and Nolan Inc. seeks an energetic individual to join our Sales staff. Reporting directly to the VP Sales & Marketing, the Key Account Manager is responsible for managing all aspects of the customer/supplier relationship within key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them. We are willing to train the right individual to take on these responsibilities. The Key Account Manager communicates with customers and company staff to ensure that all customer requirements are met in a cost-effective and efficient manner. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Work with territory managers and senior executives to manage the customer-supplier relationship with a variety of customers throughout the world. Respond rapidly, affirmatively and profitably to customer inquiries about material and services. Enter and process customer purchase orders. Have a keen understanding of customer requirements and processes. Flow down customer requirements to other departments. Answer questions about key account orders when needed. Procure material from approved vendors and processors. Work with purchasing to ensure adequate levels of inventory for repetitive items are met. Review pricing and costing to ensure profitability. Manage any invoicing/pricing/accounting issues as they arise. Resolve any issues with customer documentation as issues arise. Coordinate customer push-ins/pull-outs with vendors, outside processors, and internal warehouse personnel Use established contract pricing where required, use market knowledge and intuition to quote new requirements as needed. Manage customer-supplier portal. Upload completed orders to customer/internal ERP portal. Be available after hours and weekends for occasional email/customer service inquiries and responses. Travel to customers, prospects, or trade shows / industry gatherings to generate additional business when appropriate. Support with prep for and follow up from trade shows to maximize results. Assist with year-end mailings to overseas customers. Perform related duties as requested to meet department and/or company objectives. Regular and reliable attendance is a requirement of employment. Requirements QUALIFICATION STANDARDS BS required, or at least two years of inside raw material sales with aerospace experience required. Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license free of major infractions with insurance coverage acceptable to the company’s insurance carrier. Strong analytical and problem-solving skills. Ability to persuade and influence others to meet sales and revenue goals. Strong communication skills including written, oral and presentation skills. Ability to work flexible and evening hours as needed. Ability to work independently and demonstrate initiative in meeting sales and revenue goals. Ability to travel as needed. Proficient Computer skills. Detailed process oriented. Assertive, energetic, self-starter. Ability to manage multiple tasks/projects at a time. Strong computer skills with proficiency in ERP System and Office365 Suite. Valid NY State driver’s license required. SUPERVISORY RESPONSIBILITIES None ACCOUNTABILITIES The Key Account Manager contributes to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner. Follow all Company safety policies and procedures as set forth in the Employee Handbook, Safety requirements and any local regulations. EQUIPMENT, MACHINES AND SOFTWARE USED: Ability to operate a telephone, cell phone, photocopier, calculator, and computer to send/receive email messages, post information to computer software including an ERP System and Microsoft Outlook365 Suite. Must wear appropriate personal protective equipment including safety shoes, gloves, and safety glasses when performing certain job duties. MENTAL AND VISUAL REQUIREMENTS Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading. PHYSICAL ACTIVITIES AND REQUIREMENTS Ability to sit for extended periods of time, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, and perform repetitive motions of hands and/or wrists. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects. Travel is required on an as needed basis to travel to other company site locations or as needed for other company business. Ability to drive a company provided vehicle between the Syracuse, Rochester, and Buffalo facilities. ENVIRONMENTAL CONDITIONS Work is performed in a typical office work environment (in-office and/or Remote). Work involves minimal exposure to unusual elements, such as temperature changes, outdoor exposure to weather conditions, fumes, odors, gases, mists, and/or smoke, oils and/or lubricating fluids. (SDS sheets on file and available for review). Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects. COMPENSATION Salary range is governmental minimum exempt salary level plus established sales incentive program – addendum available. EMPLOYER'S DISCLAIMER All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Responsibilities

The Key Account Manager is responsible for managing all aspects of the customer/supplier relationship within key accounts, maintaining long-term relationships, and maximizing sales opportunities. This role involves communicating with customers and staff to ensure requirements are met efficiently, processing orders, procuring material, and reviewing pricing for profitability.