Key Account Manager / Business Relationship Manager at Business Solutions & Services

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Project Management, Communication Skills, Risk Management, Governance, Reporting, Stakeholder Coordination, Data Oversight, Issue Resolution, Knowledge Management, GTM Execution Support, Collaboration, Problem Solving, Documentation, Performance Tracking, Team Coordination

Industry

IT Services and IT Consulting

Description

Position Summary: The Key Account Manager will act as the strategic liaison between BSS and client, responsible for owning the relationship, aligning joint objectives, and ensuring all Go-to-Market (GTM), technical, and operational initiatives are executed with precision and transparency and targets achieved. This is a non-sales, non-marketing role focused on client engagement, governance, issue resolution, and reporting, serving as the single point of accountability from the BSS side. Key Responsibilities: Client Relationship Management Maintain a strong, collaborative working relationship with client's leadership, product, supply chain and marketing teams Represent BSS in all joint planning, review, and governance meetings with client Act as a trusted advisor and escalation point for all project and partnership-related issues Program Oversight & Coordination Oversee all GTM execution, resource alignment, and deliverables involving BSS teams (Sales, Marketing, Tech) Track the end-to-end implementation of joint plans, including timelines, KPIs, and dependencies Ensure visibility of progress, blockers, and outcomes to both BSS and client stakeholders Governance & Reporting Own the preparation and presentation of Monthly & Quarterly Business Reviews Maintain dashboards and reporting frameworks for KPIs like MQLs, Campaign Impact, Channel Readiness, and Partner Engagement Ensure CRM cleanliness, stakeholder documentation, and reporting discipline across teams Risk Management & Issue Resolution Proactively identify risks, misalignments, and coordination gaps and drive timely resolution Escalate critical blockers to BSS leadership with a problem-solving mindset Knowledge Management Maintain records of decisions, actions, and knowledge artifacts between BSS and client Ensure onboarding documentation, GTM playbooks, and project trackers are updated and shared Stakeholder Coordination Act as the primary liaison between BSS and Client's teams, ensuring timely sharing of updates, deliverables, and escalations Facilitate regular review meetings, steering committees, and progress reporting GTM Execution Support Track progress on GTM activities, campaigns, digital rollouts, and partner onboarding tasks Support BSS in aligning execution with client's market priorities and corporate strategy Project Management Maintain and update shared dashboards, task trackers, and project timelines Ensure critical milestones are met, and risks are escalated early Data & Reporting Oversight Consolidate and deliver performance reports on KPIs such as MQLs, campaign impact, and market feedback Monitor CRM hygiene and ensure all activities are logged in the system Issue Resolution Proactively manage issues, risks, and bottlenecks across internal and client teams Collaborate with functional leads (Sales, Product, Marketing, etc.) to resolve roadblocks Documentation & Communication Prepare weekly/monthly performance summaries, MoM (Minutes of Meetings), and client communications. Ensure consistent documentation of decisions, next steps, and responsibilities. Qualifications & Skills Bachelors or masters degree in business, marketing, or a related field 7+ years of experience in Account Management, Client Services, or Program Coordination in International Programs Strong project management skills and familiarity with tools like JIRA, MS Project Excellent interpersonal, written, and verbal communication skills Ability to work under pressure, manage multiple stakeholders, and meet deadlines.

Responsibilities

The Key Account Manager will manage client relationships, ensuring alignment of objectives and execution of initiatives. They will oversee program coordination, governance, reporting, and issue resolution between BSS and the client.