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Key Account Manager at Cainiao

Saint-Ouen, Ile-of-France, France -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Key Account Management, Logistics, E-commerce, Supply Chain Management, Last-mile Delivery, Cross-border Logistics, Customer Acquisition, Data-driven Insights, Stakeholder Management, Operational Efficiency, Project Management, Strategic Planning, Business Development, Process Optimization, English, Chinese

Industry

Description

Job Description 1. Own and grow a portfolio of key accounts (aggregators / major e-commerce clients), driving volume penetration and long-term partnership value. 2. Lead customer acquisition efforts, especially in cross-border e-commerce direct shipping and overseas warehouse fulfillment segments. 3. Design and implement end-to-end logistics solutions, particularly in last-mile delivery in France, ensuring scalability and operational efficiency. 4. Drive commercial and operational alignment across internal teams (operations, product, carrier network) to ensure high-quality service delivery. 5. Identify growth opportunities and continuously optimize customer performance through data-driven insights. 6. Contribute to solution standardization and productization, especially across multi-segment delivery offerings. 7. Maintain and improve customer onboarding processes and SOPs to enable efficient and scalable integrations. Job Requirement 1. 6+ years of experience in logistics, e-commerce, or supply chain, with a strong focus on last-mile delivery or parcel distribution. 2. Proven experience managing key accounts or large clients, with demonstrated results in revenue or volume growth. 3. Solid understanding of cross-border e-commerce logistics, including direct shipping and/or overseas warehouse operations. 4. Strong commercial acumen and problem-solving skills, with the ability to independently drive complex initiatives end-to-end. 5. Ability to work cross-functionally and influence stakeholders in a fast-paced environment. 6. Fluent in English and Chinese (mandatory); French is a strong plus. 7. Self-driven, results-oriented, and comfortable operating with high ownership and ambiguity. 8. Being already in France or willing to relocate.

Responsibilities

The Key Account Manager will own and grow a portfolio of major e-commerce clients while leading customer acquisition efforts in cross-border and warehouse fulfillment segments. They are responsible for designing end-to-end logistics solutions and driving operational alignment across internal teams to ensure service quality.